People Programs Specialist

Roku•Austin, TX

48d•Hybrid

About The Position

The Roku People's team is comprised of trusted consultants to our People Partners and the business leaders at Roku. We are responsible for all aspects of the employee's journey whilst working at Roku - from onboarding through payroll as well as implementation, administration, and evolution of compensation and benefits programs across Roku globally. We're looking for a People Programs Specialist to join us in our Austin, TX office, and join our team as we scale and improve programs for our current employees as well as develop new programs for our rapid business growth globally. Our ideal candidate will be a self-starter and have extensive global experience in Leave of Absence. This role will report to the Senior Manager, People Programs. This is a 'hands-on' position that requires strong attention to detail, project coordination, and skills to support our global processes as well as global expansion projects. The People Programs Specialist role is responsible for supporting and executing leave-related programs and processes for U.S. employees, with a strong focus on compliance, accuracy, and a positive employee experience. This role partners closely with our leave administration vendor (TriStar), People Business Partners (PBPs), Benefits, Payroll, and other internal teams to guide employees through the LOA process, ensure data integrity, and support continuous program improvement. The ideal candidate is detail-oriented, empathetic, and solutions-focused, with a passion for helping employees navigate complex leave scenarios confidently and seamlessly. This role is Monday - Thursday in office with the option to work from home Friday.

Requirements

Bachelor's degree required with a minimum of 3 years of work experience in Benefits Administration or HR Operations
Outstanding communication (written and verbal), organizational, and problem-solving skills
Fluency in English a must; other languages a plus
Broad understanding of Global HR Operations and thorough knowledge of HR policies & procedures
Experience with LOA and US benefits is a must; experience with benefits in other countries is a plus
Systems and technical aptitude; advanced skills in Microsoft Suite and Workday
Comfortable working in a dynamic, rapidly evolving business environment
Perform well under pressure, multi-task, work independently and as a part of a team
Flexible and able to quickly change course when the needs of the business and our team shift direction or accelerate delivery
You love to help shape dynamic and scalable processes
Comfortable handling highly confidential employee data regularly

Nice To Haves

High-tech industry experience preferred

Responsibilities

Serve as a primary point of contact for employees throughout their leave journey - answering questions, clarifying next steps, and providing guidance on policies, timelines, and documentation requirements.
Partner with TriStar to ensure leave cases are initiated, tracked, and resolved accurately and on time, escalating complex issues as needed.
Audit LOA data across Workday, TriStar, and payroll systems to ensure alignment, accuracy, and compliance with company policies and state/federal regulations.
Coordinate with Payroll and Benefits teams to ensure proper pay continuation, benefit deductions, and reinstatements during and after leaves.
Maintain and update internal LOA documentation, knowledge base articles, and employee communications to ensure clarity and consistency.
Collaborate with PBPs, Benefits, Payroll, and Legal to resolve employee inquiries and ensure a coordinated support experience.
Act as a liaison between TriStar and internal stakeholders to address escalations, resolve process gaps, and enhance program effectiveness.
Monitor and track case trends, employee feedback, and service levels to recommend improvements to the leave process and overall employee experience.
Support training efforts for PBPs and managers on LOA processes, compliance considerations, and best practices.
Assist with compliance audits, reporting, and preparation of program metrics and KPIs for leadership review.
Champion process automation and system enhancements to improve efficiency, reduce manual work, and enhance data accuracy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
Our comprehensive benefits include global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume