People Operations Specialist

Odyssey House Inc.•Salt Lake City, UT

About The Position

The People Operations Specialist provides high-quality operational and administrative support to HR Operations Managers, ensuring accurate execution of HR processes across the employee lifecycle. This role is responsible for processing employee changes, maintaining data integrity, supporting compensation and benefits transactions, and ensuring compliance with internal policies and regulatory requirements. Operating within an HRBP-led model supported by Centers of Excellence (COEs), the People Operations Specialist serves as the execution arm of People Operations—enabling HR People Partners to focus on strategic advisory work and COEs to deliver specialized programs. Odyssey House’s Core Values Integrity (I) – We do what is best for the clients and community. Always Wholeheartedness (W) – We are sincere in our commitment towards a better life for all. Connection (C) – We seek opportunities to engage with one another. Personal Growth (G) – We are curious about how to be better versions of ourselves. Schedule: Monday - Friday 9 am - 5 pm

Requirements

Associate or Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience.
3–5 years of experience in HR administration, People Operations, or HR shared services.
Experience processing HR transactions in an HRIS environment.
Strong attention to detail and commitment to data accuracy.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
High level of discretion and confidentiality.

Nice To Haves

Experience supporting HR Operations in a regulated environment (healthcare, nonprofit, government-funded programs).
Familiarity with HRIS platforms such as Paylocity, Workday, UKG, ADP, or similar.
Experience with benefits administration and compensation processing.
HR certification (aPHR, SHRM-CP) or progress toward certification.

Responsibilities

Process employee lifecycle transactions, including new hires, transfers, promotions, compensation changes, status changes, and terminations, under the direction of the HR Operations Manager.
Ensure timely and accurate data entry into HRIS and related systems, validating approvals, documentation, and effective dates.
Prepare and maintain employee records in compliance with record-retention and confidentiality standards.
Support offboarding processes, including system access removal, documentation collection, and coordination with Payroll and IT.
Execute approved compensation changes, including merit increases, market adjustments, bonuses, stipends, and other pay actions, ensuring proper documentation and payroll readiness.
Support benefits administration activities such as new hire enrollments, qualifying life events, and annual open enrollment processing.
Assist with reconciliation of benefits data between HRIS, Payroll, and vendor platforms; escalate discrepancies to the HR Operations Manager.
Support leave-related benefit coordination, including premium deductions and eligibility tracking, in partnership with HR Operations and external vendors.
Maintain accurate employee data in HRIS, including job codes, pay rates, FTE status, benefit eligibility, and organizational assignments.
Run standard and ad-hoc reports to support audits, compliance, and operational reporting needs.
Perform routine data audits to identify and correct discrepancies across HRIS, Payroll, and benefits systems.
Support testing and implementation of HRIS updates, new workflows, and system enhancements.
Ensure People Operations practices align with applicable employment laws and internal policies, including wage and hour requirements, benefits eligibility rules, and documentation standards.
Maintain personnel files (electronic and/or physical) in accordance with regulatory and accreditation requirements.
Support internal and external audits by preparing documentation and reports as requested.
Assist with compliance-related communications and employee notices as directed.
Respond to employee and manager inquiries related to HR processes, status of requests, and documentation, escalating complex or sensitive issues to the HR Operations Manager.
Track and manage HR service requests through ticketing systems or shared inboxes to ensure timely resolution and service-level adherence.
Support People Operations process documentation, job aids, and standard operating procedures.
Participate in continuous improvement initiatives to streamline workflows and improve accuracy and efficiency.
Partner closely with HR Operations Managers to prioritize work, manage deadlines, and support peak activity periods (e.g., open enrollment, merit cycles).
Collaborate with Payroll, IT, COEs, and HR People Partners to ensure smooth handoffs and consistent execution.
Maintain professionalism, discretion, and a customer-service mindset in all interactions.