People Operations Program Manager

Zip•San Francisco, CA

4d•$150,000 - $175,000

About The Position

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all-driving incredible value for our customers. Join us! Your Role As a People Operations Program Manager at Zip, you will own critical programs that directly impact every employee, from their first day to their most significant life changes. Your work is the foundation for our global compliance and our commitment to a seamless, supportive employee experience. This role will drive strategic business outcomes through operational excellence.

Requirements

5-10 years of progressive experience in People Operations or People Program Management at a growing, global organization
Experience scaling people programs at companies beyond 1,000 employees
Proven experience building and maintaining strategic people dashboards/reports
Deep functional knowledge of global leave management policy and best practices

Nice To Haves

Experience managing performance reviews and engagement surveys in Lattice
Experience managing a Jira Service Management helpdesk

Responsibilities

Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company
Scale and own our global employee leave program, ensuring local compliance,a compassionate experience for Zipsters, and a repeatable process
Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data
Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams
Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA
Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team
Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning