People Operations Lead

9fin•New York, NY

7d•$100,000 - $120,000•Hybrid

About The Position

We are looking for a tech-forward, detail-oriented People Operations Lead to join our high-performing people team and build upon our best-in-class people operations activity! We have an incredible HR Tech Stack and the key processes in place for you to come in and scale and elevate to the next level, ready for an exciting level of growth.

Requirements

Are passionate about people operations and creating a best-in-class experience for employees and candidates alike
Care deeply about data integrity and have experience with general people processes and onboarding team members
A basic understanding of US employment law and immigration framework or a strong interest in learning and maintaining knowledge
A proactive approach to work, learning and implementing new skills
Strong organisational and administrative skills
Exceptional attention to detail
Can operate autonomously in a fast-paced environment and operate at pace
Have an eye for automation, are solutions driven and able to suggest improvements to keep our processes and systems ahead of the curve
Want to be part of and learn from a high-performing people and talent team and have impact from the start of your 9fin journey

Nice To Haves

Familiarity with our HR Tech Stack: HiBob, Lattice, Linear
Previous experience in a scaling tech company

Responsibilities

People life cycle: Own and facilitate the full people operations life cycle across our London, New York, Belfast and Hong Kong teams, from onboarding to employee changes and offboarding
Employee data & platforms: Ensure employee data and records are accurate in our People Ops (HiBoB) and Engagement & Performance (Lattice) systems, ensuring that these platforms are configured, maintained and updated in a timely manner
Documentation and Compliance: Ensure all contracts and deeds are signed promptly, providing responses to employee queries by liaising with relevant internal teams and escalating delays where necessary; ensure background Checks, Right to Work, I9, signed contracts, IP deeds and CIIAs are securely downloaded and saved in relevant folders.
Onboarding: This includes, but is not limited to, managing the contracting and right-to-work processes, updating our tools and systems to accommodate new hires (e.g., Google Workspace, WeWork, etc.), updating employee data in our HRIS, prepare managers for their new hires, oversee equipment procurement, and lead engaging onboarding sessions to ensure an exceptional first-day experience. Additionally, you will analyze onboarding survey feedback to continuously iterate and improve the journey for all new 9finners
EOR and PEO operations: Create new cases and manage end to end EOR / PEO activities
Ticketing & Task Management: Work within our central ticketing system (Linear) to manage incoming requests, track progress on People Ops tasks, effectively manage the triage process.
Reporting: Provide people-related reports and analytics as requested to support data-driven decision-making.
General support: This role will have exposure to and be expected to execute various ad hoc requests and tasks from the team and will also support all People Ops projects.
General support: Be the first point of contact for our team members for general people-related queries, responding quickly and effectively to queries and escalating matters when needed
Foster belonging: Support internal events, activities and employee communications that build psychological safety amongst our teams in order to create true engagement and a best-in-class employee experience.
Ad hoc office management: Support with office management tasks
Process improvement: Consideration for getting continuous improvements in place to ensure that our People Team processes are efficient, effective and user friendly.
Vendor Operations and Invoicing: Regularly collaborate with various vendors to ensure day-to-day operations meet the highest standards. Review vendor invoices for first level approval.

Benefits

Competitive Salary: $100,000-$120,000 (our salary bands are benchmarked at 75-90th percentile of market)
Equity Options
401(k) (9fin pay 3%, employee contributions are uncapped)
Private Health Insurance, with Dental and Vision
Paid sick leave
Disability Insurance (New York)
Commuter Benefit
25 vacation days per year
Local public holiday
Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
Work abroad for up to 3 months a year
1 month paid sabbatical after 5 years of service
Enhanced parental leave & flexible working arrangements available
Professional learning and development budget
Bi-annual team socials
Summer and Winter company social events