Manager, People Operations

FLOURNOY HEALTH SYSTEMS LLC•Atlanta, GA

3d•$80,000 - $108,000

About The Position

The Manager, People Operations leads the execution of People Operations processes and ensures employees and leaders receive consistent, accurate, and efficient support across the employee lifecycle. This role is responsible for operational excellence, HR system integrity, intake and service delivery effectiveness, and the leadership and development of the People Operations team. The position plays a critical role in maintaining stability, scalability, and compliance within the People function.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
5+ years of progressive experience in People Operations or HR administration.
2+ years of experience leading or supervising HR or People Operations teams.
Strong working knowledge of HR systems, employee lifecycle processes, and data governance.
Proficiency with HRIS platforms (paycom, workday, ADP etc.) and Microsoft Office tools (Excel, Word, Outlook, Powerpoint).
Knowledge of employment laws, compliance requirements, and HR operational best practices.
Proficiency with HRIS platforms (Paycom, Workday, ADP etc.) and Microsoft Office tools.
People Leadership: Ability to lead, coach, and develop People Operations team members; set clear expectations, provide feedback, and build accountability.
Operational Management: Strong capability in managing workflows, service delivery, and HR operational processes across the employee lifecycle.
HR Systems Expertise: Proficiency in HRIS administration, data governance, and system-driven process execution.
Process Improvement: Demonstrated ability to identify inefficiencies, standardize processes, and implement sustainable operational improvements.
Problem Solving: Applies analytical thinking to resolve complex operational issues, identify root causes, and implement corrective actions.
Decision Making: Exercises sound judgment within defined authority to prioritize work, allocate resources, and maintain service quality.
Communication: Clear, professional communication with employees, leaders, and HR partners; able to translate operational information effectively.
Confidentiality & Compliance: Maintains discretion and ensures adherence to employment laws, data privacy, and regulatory requirements.
Stakeholder Partnership: Collaborates effectively with HR functional partners and business leaders to deliver consistent People Operations support.
Customer Focus: Commitment to delivering a positive, responsive employee and leader experience.

Nice To Haves

SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent project management certification preferred.
Experience supporting healthcare or other regulated industries.
Experience leading People Operations in a multi-entity or multi-location organization.
Experience with HR intake models, shared services, or service delivery frameworks.
Ability to travel up to 30% between company sites to support leaders, teams, and business operations.

Responsibilities

People Operations Execution Oversee onboarding and offboarding processes to ensure timely, compliant, and consistent employee lifecycle experiences.
Ensure accurate employee data management and HR transactions across systems.
Maintain consistency in People Operations practices across departments, entities, and locations.
Monitor operational workflows and identify gaps, risks, or challenges to drive process improvements.
Partner with HR business partners and other functional teams to ensure seamless integration of HR programs and processes.
Team Leadership and Workforce Management Lead, coach, and develop People Operations team members to drive high performance and accountability.
Set team priorities, assign work, and manage workload distribution to meet service expectations.
Provide guidance, feedback, and support to ensure quality, timeliness, and consistency of work.
Identify team development needs and implement targeted training and skill-building programs.
Foster a collaborative, high-performing team culture aligned with organizational values and service standards.
HR Systems and Process Management Lead HR systems administration and data governance in partnership with HRIS and cross-functional teams.
Maintain People Operations documentation, job aids, and standard operating procedures.
Drive process improvement, standardization, and operational efficiency initiatives.
Analyze HR operational metrics to inform decisions and support leadership with actionable insights.
Ensure compliance with policies, procedures, and employment regulations across People Operations activities.
HR Intake and Service Delivery Oversight Oversee the HR intake and request routing model to ensure clear entry points for HR support.
Monitor request volume, response times, resolution trends, and service effectiveness.
Identify opportunities to improve efficiency, reduce rework, and enhance the employee and leader experience.
Collaborate with cross-functional HR teams to resolve escalated operational issues and streamline processes.
Compliance, Audits, and Reporting Support internal and external audits, including HRIS data, payroll feeds, benefits eligibility, and employee lifecycle transactions.
Maintain accurate and auditable HR records and reporting.
Ensure operational adherence to employment laws, policies, and regulatory requirements.
Recommend corrective actions to mitigate operational or compliance risks.