People Operations (Human Resources) Generalist

Patriot Software•Canton, OH

15h•Hybrid

About The Position

We’re hiring a mid-level People Operations Generalist to own key parts of the employee experience end-to-end with a particular focus on recruiting support, benefits administration, and multi-state compliance. This is not a coordinator role. We need someone who can operate independently, make sound judgment calls, and bring both grit and empathy to a broad scope of work. You'll partner closely with People Operations, Finance, and managers across the company. You are someone who learns tools quickly and is genuinely excited about applying AI and automation to make HR work better for our team across the US. This is a hands-on role for someone who wants to stay in a true HR generalist path for the next 2–4 years and continue building depth in People Operations.

Requirements

3-5 years of hands-on experience in HR/People Operations covering recruiting, benefits, and leave administration.
A 2 or 4-year degree in HR, Business, or a related field or equivalent demonstrated experience
Must have experience with, or strong working knowledge of, supporting employees in a multi-state U.S. organization, including handling state-by-state compliance differences in areas like leave, pay practices, required notices, benefits, and general employment policies.
Strong working knowledge of federal employment law: FMLA, ADA, ACA, FLSA, EEO — and a genuine drive to stay current
Experience with ACA compliance, including tracking and reporting
Comfortable with HRIS, ATS, and performance tools, specific platforms matter less than your ability to learn them quickly
Sharp written and verbal communication: clear, direct, and human
High judgment when handling sensitive and confidential employee matters
Proven ability to manage competing priorities without dropping the ball
Experience in a fast-paced SaaS, tech, or high-growth environment
High School Diploma or GED required
Must be willing to work in the Canton, OH headquarters 1-2 days per week.
Consistent, Reliable High-Speed Internet Access
Dedicated, quiet workspace free from distractions

Nice To Haves

HR certification: PHR, SPHR, SHRM-CP
Life, Accident & Health Insurance License
Experience with Greenhouse ATS or Patriot Software Payroll & Accounting

Responsibilities

Support full-cycle recruiting across tech and customer-facing roles from job posting through onboarding
Partner with the Sr. Recruiter and hiring managers on interview coordination, candidate communication, and offer execution
Own onboarding logistics: new hire paperwork, I-9 completion, benefits enrollment, and system setup
Keep ATS and HRIS data current; identify recruiting process gaps and raise solutions proactively
Administer employee benefits programs: enrollments, life events, billing reconciliation, and employee questions
Manage leave administration (FMLA, ADA, parental leave, disability) with appropriate documentation and coordination
Handle workers' compensation and unemployment claims with timeliness and care
Maintain and audit electronic employee personnel files; ensure HRIS accuracy
Support offboarding, separation documentation, and final pay coordination
Own ACA tracking and compliance reporting
Support performance review cycles, reminders, and follow-up
Support managers with documentation, job descriptions, salary benchmarking, performance evaluations, and basic performance questions
Assist with employee concerns and help route issues appropriately
Support projects tied to employee experience, communication, and engagement
Maintain compliance with federal, state, and local employment laws across our U.S. footprint
Support annual compliance audits, federal/state reporting (EEO-1, etc.), and required notices
Assist in developing, updating, and communicating HR policies and procedures
Partner with HR and Legal on compliance-related projects
Assist in the development and implementation of personnel policies and procedures