People Operations Generalist

OpenSpace•Austin, TX

10h•Remote

About The Position

The People Operations Generalist is responsible for managing and scaling core People Operations processes across the employee lifecycle, ensuring a seamless, compliant, and high-quality employee experience. This role drives efficient onboarding, maintains HR data integrity, and ensures adherence to regulatory requirements. In partnership with cross-functional stakeholders, this individual optimizes systems, streamlines workflows, and implements scalable, process-driven solutions that enhance operational efficiency and support organizational growth.

Requirements

4+ years of experience in People Operations, HR Operations, or a related field
Significant experience working with HRIS platforms (e.g., UKG)
Experience managing onboarding and employee lifecycle processes
Strong attention to detail and consistent accuracy
Ability to manage multiple priorities and deadlines
Effective communication and interpersonal skills
Process-oriented with a continuous improvement mindset
Ability to handle sensitive and confidential information
Demonstrated organizational and project management skills
Working knowledge of HR compliance, personnel records management, and audits
Ability to travel. The average travel requirements of this role are up to 5%.

Responsibilities

Manage and continuously improve new hire onboarding and new hire orientation programs, including preboarding through ramp, and expanding the department onboarding experience.
Oversee end-to-end employee lifecycle processes, including hires, transfers, promotions, leave of absence, and offboarding
Ensure a consistent, compliant, and high-quality onboarding experience across all functions and geos
Maintain accurate employee records and ensure HRIS data integrity across systems
Process benefits changes
Manage personnel files in compliance with applicable federal, state, and local regulations
Assist with internal and external audits, ensuring documentation readiness and compliance adherence
Manage compliance processes: I-9/E-Verify, ACA filings, COBRA, payroll audits
Serve as a primary point of contact for employee inquiries, providing timely and accurate support
Partner with People Business Partners to address and resolve employee issues
Develop and maintain documentation, FAQs, and resources to enable employee self-service
Become a SME for UKG
Become a SME for UKG reporting
Identify and implement process improvements to increase efficiency, accuracy, and scalability
Reduce reliance on manual processes and improve utilization of HR systems and tools, with focus on AI tools
Generate ad hoc reports and support HR data requests
Create, document, and maintain standard operating procedures (SOPs) and workflows
Actively assists with the annual “Build” all company meeting
Main back up to the POps Coordinator and POps Generalist