People Operations Generalist

Pivotal Health•Los Angeles, CA

About The Position

We’re hiring a People Operations Generalist to own the systems, processes, and day-to-day infrastructure that make the employee experience work at Pivotal. You’ll sit at the center of everything: onboarding, compliance, Rippling, Ashby, benefits, and the operational backbone of a scaling People team. This is a high-ownership, high-visibility role reporting directly to the VP of People. You’ll be our first dedicated People Ops hire, which means you’ll have real influence over how the function is built as we grow to 150 employees and beyond.

Requirements

3-5 years in People Ops, HR Operations, or a generalist HR role, ideally at a startup or high-growth company
Hands-on experience with Rippling or a comparable HRIS (Workday, Gusto, Bamboo)
Familiarity with ATS tools; Ashby experience is a plus
Strong attention to detail: you catch things, follow through, and don’t let items fall through the cracks
Comfortable operating in ambiguity and building process where little exists
Excellent communicator who can explain benefits enrollment to a new hire and a compliance issue to legal in the same day
Genuinely curious about HR technology, automation, and how AI can make People teams more effective

Nice To Haves

Background in healthcare, healthtech, or a regulated industry
Experience supporting a People function through a high-growth scaling phase (50 to 150+ employees)

Responsibilities

Own end-to-end onboarding coordination: I-9s, Day 1 prep, and new hire checklist management
Maintain and improve the onboarding program as we scale
Manage offboarding operational processes with care and consistency
Own Rippling: employee data, system integrations, access provisioning, and ongoing admin
Support Ashby configuration: interview scheduling, rec IDs, pod setup, and automation
Build and maintain People and talent dashboards and hiring metrics for leadership reporting
Track and follow up on compliance items: training completion, benefits enrollment, payroll setup
Manage background check process and ensure documentation is current
Support benefits administration, open enrollment, and employee questions
Maintain accurate records in Rippling and flag issues proactively
Support the Recruiting team with coordination overflow during high-volume periods
Prepare and send offer letters
Pull recruiting reports: time-to-fill, pipeline status, agency activity
Serve as a first point of contact for routine employee HR inquiries, providing guidance on HR policies, benefits, and People processes
Own Notion-based People knowledge base: policies, guides, process documentation
Help build scalable processes as we grow: things that work at 50 employees often don’t at 150
Leverage AI tools to streamline administrative tasks, improve knowledge management, and enhance employee self-service resources
Partner cross-functionally with Finance, IT, and Legal on compliance and process improvements
Document and standardize SOPs to create scalable, repeatable processes
Continuously evaluate People systems and tools to improve efficiency, employee experience, and data accuracy