People Operations Coordinator

Aston Carter•Tempe, AZ

58d•$20 - $20•Remote

About The Position

In this role You’ll provide world-class service to managers, employees, and partners seeking support via the AskHR service desk. With a focus on accuracy, efficiency, and compliance, you’ll support the execution of People programs spanning the entire employee lifecycle. You’ll also share your observations and contribute ideas to inform ongoing process improvements.

Requirements

You're able to perform root cause analysis on more complex processes and services
You have knowledge of HR process and best practices
You're proactive in identifying opportunities to enhance the employee experience
You're passionate about coordination and cross-functional collaboration
You're a team player and able to champion your ideas and others
You're able to work on issues and improve programs
You have excellent written and verbal communication skills
You have exceptional attention to detail
You are customer-service oriented
You have strong time management skills and are self driven
Bachelor's degree or higher (or equivalent experience) 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role
Experience with Workday, Jira, GSuite Project management skills and discipline to organize and prioritize Experience in a fast-paced, constantly changing environment

Responsibilities

Triage AskHR service desk tickets to determine the best path for resolution, reviewing resources and escalating to a Center of Excellence when appropriate.
Promptly respond to HR-related inquiries in a professional and courteous manner by delivering thoughtful and timely responses to resolve issues within given Service Level Agreement (SLA).
Effectively resolve employee inquiries using tools such as Workday for HR transactions, JIRA for ticket tracking, and Confluence as a knowledge base. Alert team to issues or trends of significance and provide feedback or ideas for updates to address gaps in process or policy.
Contribute to the delivery of DoorDash's employee lifecycle from start to end. Ensure data accuracy, completeness, and integrity by adhering to best practices.
Collaborate within the People Ops Enablement team to help build efficient processes and automations to reduce manual transactions.
Be an instrumental partner to our DoorDash employees, providing support and inclusion.