People Operations Coordinator

Kingfisher

22h•Hybrid

About The Position

You will be a vital part of our team responsible for supporting the colleague lifecycle through the provision of high-quality administration and coordination of core HR activities. The role plays an important part in ensuring our people data is accurate and reliable. You will create contracts of employment, accurately update and maintain data in our HR systems and analyse and interpret people data to identify trends, exceptions and potential errors. You will use tools such as Excel to sense‑check information, improve efficiency and support insight‑led decision making. You will also liaise with the business to resolve queries or problems and proactively seek opportunities to continuously improve our processes and ways of working.

Requirements

Proven experience in administrative roles, ideally within a People Operations or HR environment
Attention to detail and a high level of accuracy, particularly when working with contracts, systems and people data
Well organised and efficient: Able to work at pace, prioritise a varied workload within SLAs, and support the introduction of new systems and processes
Relationship building: Ability to build and maintain strong working relationships across the business, fostering a collaborative and high performing team environment
Good listening skills: Important for understanding and responding to contract related queries and supporting continuous improvement initiatives
Clear communication: Effective communicator, able to convey information clearly and concisely to colleagues and stakeholders
Continuous improvement mindset: Proven experience of identifying opportunities to improve processes and ways of working, promoting best practice within the team
Strong working knowledge of MS Excel, including using data to create clear summaries, trackers and basic visual outputs that support insight and decision making.
MS Office Suite: Skilled in using MS Outlook, Word, PowerPoint, and Teams to support various HR functions and processes
Basic GDPR knowledge

Nice To Haves

CIPD level 3 desirable
Continuous improvement experience
Process mapping experience is desirable

Responsibilities

Deliver high-quality administration support throughout the colleague lifecycle, ensuring our colleagues receive accurate contracts of employment within our agreed SLAs.
Accurately update and maintain colleague records in our HR systems such as organisational structures, ensuring data integrity and confidentiality.
Analyse, interpret and present people data (e.g. new starters, leavers, contract changes, volumes, trends and exceptions) to support operational decision making and continuous improvement.
Translate data into clear, meaningful insights, using simple visuals, summaries and narrative that make information easy to understand for a range of stakeholders.
Respond to contract-related queries from HR Administrators and Line Managers, coaching to improve their understanding and reduce future contact.
Embody our ethos to Make Every Customer Count – ensuring we deliver first class customer service to our internal and external customers.
Proactively identify opportunities to improve processes and ways of working that help us to work more efficiently or improve colleague experience.
Work with the team to plan and implement these changes.
Support the introduction of new systems and processes by providing knowledge about current processes, testing proposed changes, and ensuring timely delivery.
Accurate completion of governance/audit checks, identifying learning opportunities to improve data quality or ways of working.
Undertake ad hoc projects as to support business initiatives.
Comfortable providing basic training for colleagues on our key processes and systems
Conduct regular audits of our HR data to identify and rectify discrepancies. This includes generating reports, cross referencing data across multiple systems, and summarising key findings, themes and risks in a clear and accessible way for stakeholders.