People Operations Coordinator (Benefits & Administration)

Phase2•Arlington, VA

11h•Hybrid

About The Position

The People Operations Coordinator supports the day-to-day of the employee experience by administering employee benefits processes, maintaining employee records and systems, onboarding and offboarding administration, policy and compliance coordination, and routine employee support. This role helps ensure that people operations are accurate, timely, organized, confidential, and employee-friendly. Additionally, this position will be responsible for maintaining our monthly newsletter, weekly Collab Exchange, and other people-focused programs. This is a hybrid position where you will be expected to come into the office a few times per week to ensure our office is well stocked with supplies, food, and drinks. Additionally, this role will be responsible for other office-related functions like shipping and receiving, booking conference rooms, and supporting the office in any other way as necessary.

Requirements

2–4 years of experience in employee benefits administration, preferably as an HR Benefits Specialist
Experience with applicable benefit laws including ERISA, IRS and DOL labor regulations, Section 125, and COBRA
Experience managing parental, medical, and FMLA leave
Experience using an HRIS and working with spreadsheets, employee records, and process documentation
Strong attention to detail, organization, discretion, and follow-through
Clear communication skills and a strong employee-service mindset
Ability to manage multiple deadlines while handling confidential information appropriately

Nice To Haves

Experience supporting benefits vendors and open enrollment
Familiarity with compliance and record keeping requirements

Responsibilities

Administer employee benefits, including enrollments, changes, terminations, open enrollment support, vendor coordination, and routine employee questions.
Maintain employee data and records in ADP and Rippling, ensuring accuracy and confidentiality.
Process employee lifecycle changes such as new hire administration, status changes, leave-related documentation, and qualifying life events.
Coordinate onboarding and offboarding logistics, checklists, forms, system updates, and cross-functional handoffs & coordination.
Support compliance and record keeping, including policy acknowledgements, document retention, audits, and required employee documentation.
Prepare recurring reports, track operational metrics, audit data for accuracy, and help improve people processes and documentation.
Coordinate the monthly company newsletter, including soliciting input and generating content.
Coordinate the weekly Collab Exchange, including soliciting input, scheduling, running, and recording sessions.
Keep the company My Work wiki space up-to-date.
Serve as the main point of contact for the office. Order office supplies, book conference rooms, handle shipping requests, and ensure the office is fully supplied with appropriate snacks and drinks.
Support special projects as needed.

Benefits

The chance to make a real impact, helping millions of people per year.
To work from wherever you thrive best. We’re a remote-first team built on trust, flexibility, and outcomes.
A competitive compensation package that considers various factors.
A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
Our fun and interactive wellness program offers rewards for participation.
A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.
Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
A $500 stipend to personalize and equip your home workspace for success.