People Manager

Fontainebleau Las Vegas•Las Vegas, NV

About The Position

The People Manager is responsible for aligning business objectives with Members and management. This position formulates partnerships across the People function to deliver value-added service to management and Members that reflects the business objectives of the Company. The People Business Partner will facilitate and manage Member relations matters on behalf of the Company.

Requirements

Must be at least 21 years of age.
Bachelor’s Degree in business, human resources, or related field and/or equivalent combination of education and experience
Four (4) years of professional human resources administration experience, including two years in Member or labor relations preferred OR equivalent through training, education, and other experience
Working knowledge of multiple human resources disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment and labor laws
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Demonstrated ability in maintaining consistent, high-quality service levels
Strong analytical and problem-solving skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the Company’s organizational structure, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Must be able to handle a heavy business volume, and sensitive situations relating to Member problems, in a timely manner
Thorough understanding of dispute resolution
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Proficient with Microsoft Office Suite or related software. Ability to simultaneously manage several projects Must be willing and able to work a flexible schedule to include nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Responsibilities

Consult with all levels of management, providing guidance related to Member Relations and Labor Relations, when appropriate
Analyze trends and metrics in partnership with the operations to develop solutions, programs, and policies
Serve as the contact and liaison for intake and assessment of Member complaints
Manage and oversee the team of People Business Partners who investigate and resolve complex Member relations issues; ensuring the team conducts effective, thorough, and objective investigations
Maintains in-depth knowledge of legal requirements related to the day-to-day management of Members, reducing legal risks, and ensuring regulatory compliance; Partner with the legal department as needed/required
Maintain knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources
Provide day-to-day performance management guidance to all levels of management (e.g., coaching, counseling, career development, disciplinary actions)
Provide day-to-day guidance and management ofPeople Business Partners
Work closely with management, Members, and People Business Partners to improve work relationships, build morale, and increase productivity and retention
Provide policy guidance and interpretation to Members and management
Provide guidance and input on Company restructurings, workforce planning, and succession planning
Champion, with the organization, a commitment to honesty, integrity, and responsible behavior
Advise and train managers and supervisors on best Member relations practices and strategies for managing problems and Member complaints
Advise management and People Business Partners on contracts, grievances, disciplinary procedures, and negotiations
Conduct grievance meetings between Members, management, and union representatives
Regularly collaborate with union representatives
Draft policies and SOP’s related to company and union policies, rules, and regulations
Ensure Company policies and practices are consistent with union agreements
Assist with building and implementing member relations and union training
Participate in legal mediations, unemployment hearings, and arbitrations
Oversee and manage day-to-day operations related to Employee Relations, ensuring alignment with organizational policies and labor laws
Oversee the People Business Partners to ensure administrative duties are handled accurately and timely, including unemployment claims, investigation case files, union grievances, meetings with operators, up-to-date record maintenance, seniority lists, department lotteries, etc.
Maintain accurate and up-to-date records of Employee Relations cases, disciplinary actions, and resolutions
Prepare and deliver reports on Employee Relations and Labor Relations trends, incidents, and outcomes to senior leadership
Collaborate with legal counsel to address complex Employee Relations or Labor Relations issues, ensuring compliance with local, state, and federal regulations
Track and manage key metrics related to Employee Relations, Labor Relations, conflict resolution, and grievances to identify areas for improvement
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary