People Experience Technology Architect

General Motors • Warren, MI

9d

About The Position

The People Experience Technology Architect is a senior, hands-on technical leader who translates business problem statements into a technical approach, ensuring we use the right technology in the right way across our HR tech stack. This person understands platform capabilities deeply, designs end‑to-end solutions helping execution teams, developers and partners achieve planned results consistently. They communicate and clarify HR Experience technology strategy and intent in day‑to-day design and delivery forums, making thoughtful decisions and tradeoffs that keep work aligned without creating bottlenecks.

Requirements

• 7+ years of experience in HR Technology implementation or delivery with at least 3+ years focused on ServiceNow HR Service Delivery (HRSD), Workday, or similar large HR platforms.
• Demonstrated experience designing and delivering end‑to-end HR processes that span multiple systems and teams.
• Experience integrating automation tools and other technologies with Enterprise SaaS solutions.

Nice To Haves

• Experience working with People Services (shared services) and increasing efficiency of Tier 0/1/2 support

Responsibilities

• Partner with process owners and SMEs to gather pain points, enhancement ideas, and new use cases across the employee lifecycle.
• Turn loosely defined issues (e.g., case escalations, onboarding friction, automation gaps) into clear, structured problem statements with scope, impact, personas, etc.
• Lead technical feasibility discussions and create backlog for people‑experience technology and core HCM, ensuring work is well shaped before it reaches execution pods.
• Design technology deliverables needed to support end‑to-end employee journeys across Workday, ServiceNow HRSD, AskGM (AI Assistant) and other tools with focus on measurable outcomes such as automation and efficiency.
• Present solution options to align stakeholders and communicate complex technology topics in plain language.
• Align platform capabilities map to business needs and provide recommendations when process changes are a better fit than custom builds, including escalating major decisions to leadership appropriately.
• Contribute to creating configuration standards for Workday, ServiceNow HRSD and other technology solutions.
• Review significant designs and configurations to confirm they meet experience expectations, architectural and integration standards, and operational readiness.
• Build strong, trust‑based relationships with People Services and HR Operations leaders, IT, vendor partners and other COE SMEs as needed.
• Collaborate with IT to ensure alignment on solutions and enterprise architecture standards.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees