People Experience & Operations Manager (Temp Position- Maternity Leave)

Yotpo•New York, NY

42d•Hybrid

About The Position

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention-helping brands of every size turn one-time shoppers into lifelong customers. Think loyalty programs and reviews-it's what we do best. Plus, we've got more tricks up our sleeve. With teams spread across the globe-from the US and Canada to the UK, Israel, Bulgaria, and Australia-we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry. Sounds exciting? Then read on, because we're looking for curious professional talents to be a part of building the future of the e-commerce industry. We're looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement. In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations. This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes.

Requirements

Relevant experience in office management, workplace operations, employee experience, facilities, or executive support
Highly organized, detail-oriented, proactive, and resourceful
Able to manage multiple priorities in a fast-paced, changing environment
Excellent communicator with strong interpersonal skills
Skilled in Google Suite and/or Microsoft Office
Experienced in vendor coordination, event planning, and/or budget management
A positive "can-do" attitude and a strong sense of ownership

Nice To Haves

Experience in a global company or fast-scaling tech/startup environment
Creative ideas for employee engagement and workplace culture
Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems)

Responsibilities

Lead daily office logistics, operations, and administration for the New York site
Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience
Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination
Oversee office supplies, snack and catering orders, deliveries, and workplace standards
Manage lunch reservations and monitor seating plans
Track monthly facilities and budget reports
Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc.
Support employee experience in Toronto through remote coordination with the local team
Celebrate employee birthdays, anniversaries, and milestones
Lead engagement initiatives that reinforce values, belonging, and a positive culture
Translate employee feedback into actionable improvements
Support onboarding and new hire orientation
Manage complex executive calendars across multiple time zones
Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning
Track action items and ensure follow-through
Support executive and leadership visits, offsites, and conferences
Maintain confidentiality and handle sensitive information

Benefits

You'll help make our North America sites truly great places to work-organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we'd love to meet you.

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