People & Culture Training & Development Specialist I

Cascadia Health • Portland, OR

14d • $65,731 - $70,436 • Onsite

About The Position

The Training and Development Specialist works within the People and Culture (P&C) department in coordination and collaboration with agency partners in development, implementation, and facilitation of live and online trainings and materials related to agency needs and objectives. The Training and Development Specialist will assist with onboarding new staff, train and support staff in using our Learning Management System (LMS), and facilitate trainings which support a wide range of Cascadia staff. They will provide opportunities for employees to maintain and improve performance as well as grow in their job functions. This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Requirements

• Bachelor’s Degree in related field preferred.
• Two years of experience providing training or teaching skills is required.
• Knowledge of principles and methods of training curriculum design and implementation.
• Ability to deliver teaching and instruction for groups and individuals.
• Excellent verbal and written communication and active listening skills.
• Microsoft Office applications.
• Ability to learn new systems and technologies and operate computer hardware and software at a level needed to effectively perform job functions.
• Must have the ability to travel to multiple locations throughout the Portland Metro area

Nice To Haves

• Virtual facilitation experience strongly preferred.

Responsibilities

• Live Training Facilitation: Facilitate in-person and virtual orientation training for new hires, including providing foundational training on technology systems in use at Cascadia.
• Develop and provide training designed to support staff knowledge and skills potentially including: Documentation Golden Thread, EHR Documentation, Motivational Interviewing (MI), crisis communication and de-escalation (ProACT), management, leadership, equity diversity and inclusion, safety, and more. This may include facilitating independently for up to 8 hours (all day), either in person or virtually.
• Develop and facilitate training for new employees, students, and current employees in accordance with regulating requirements and agency needs for quality improvement.
• Maintain knowledge of core required trainings to provide facilitation support and backup for teammates as needed, which may include full or multi-day training such as ProACT.
• Deliver in person or virtual training to employees across the agency and in the community.
• Provide Continuing Education (CE) approved training where applicable.
• Technology Systems & Staff Support: Assist in Learning Management System administration including: creation and maintenance of user accounts, managing new and existing modules, creating and maintaining training plans and auto-enrollments, recording attendance, running reports, and more.
• Train staff in technological systems including Learning Management System(s) (LMS), Electronic Health Records (EHR) systems, Human Resource Information System (HRIS), and meeting and collaboration software such as Microsoft Teams.
• Provide basic technical support in navigation of these systems in person as well as via phone, virtual calls, and emails.
• Provide technical support and backup for colleagues during virtual training to ensure all attendees are able to effectively attend and engage with training content.
• Provide assistance and support to staff at all levels of the agency.
• Agency Collaboration, Coordination, and Support: Communicate effectively both verbally and in writing with all levels of staff and leadership.
• In coordination with team leadership, assess agency training needs and work to develop and implement effective instructional material and live training.
• Support overall agency training needs as directed by leadership.
• Participate in workgroups and projects as determined in collaboration with leadership.
• Represent training team and P&C department interests and perspectives in a positive and professional manner.
• Research and vet appropriate external training resources, as directed by leadership.
• Provide input on relevant documentation and procedural requirements related to training.
• Perform other duties as assigned.
• Regulatory & Compliance: Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Benefits

• Generous Paid Time Off Package
• Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options
• Wellness Benefits: Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level