People & Culture Specialist 1, Resource Center

BDO USA • Spokane, WA

23d • $30 - $31

About The Position

The People & Culture (P&C) Specialist 1 position is responsible for delivering
quality customer service to firm principals, professionals and P&C peers by
providing resolution to inquiries related to employment verifications, P&C
initiatives, firm policies and procedures, and P&C systems for benefits, time
entry and performance management. The P&C Specialist 1 also provides general
support to the P&C Field and Recruiting teams, including but not limited to:
documentation for all hires, employment changes and terminations within the P&C
management system; processing candidate background checks; creating and
distributing offer materials and change letters; facilitating new hire
onboarding though orientation presentations and the review of I-9’s;
coordinating all payments of bonuses and unused PTO; and administering national
programs such as the American Express Corporate Card and Professional
Certification Reimbursement programs.

Requirements

• High School Diploma or GED, required
• Six (6) or more months of experience working in customer service, a shared services/call center in an administrative role, required
• Proficient in the use of Microsoft Office Suite, specifically Word and Excel, preferred
• Excellent verbal and written communication skills as well as interpersonal skills
• Solid organizational skills with the ability to meet project deadlines with a focus on details
• Ability to successfully multi-task while working independently or within a group environment
• Ability to work in a demanding, deadline-driven environment and handle multiple projects simultaneously
• Ability to build and maintain strong relationships with internal and external client personnel
• Ability to successfully interact with professionals at all levels
• Ability to adapt communication style to successfully convey messages and objectives to diverse audience
• Capable of maintaining confidential information and matters with discretion
• Ability to successfully evaluate issues and escalate to a higher level or other resource, as appropriate
• Solid understanding of firm policies and procedures and personnel laws
• Strong analytical skills with a solid understanding of standard human resources processes
• Ability to deliver presentations and facilitate meetings/training sessions

Nice To Haves

• Associate’s degree, preferred; focus in Human Resources, preferred
• Bachelor’s degree, preferred; focus in Human Resources, preferred
• Prior HR experience preferred
• Prior experience utilizing industry-related human resource management and database systems such as Oracle HCM, and ServiceNow, preferred

Responsibilities

• Acts as a resource to current employees regarding questions related to P&C systems, including BDOU, Payroll Self-Service, Performance, Benefits
• Provides support to new employees and principals regarding policies and procedures, new hire processes, employment forms, performance management, etc.
• Acts as resource to former employees regarding questions related to electronic payroll records, changes of address, W-2 requests, etc.
• Acts as a resource to current and former principals and employees related to requests for employment verifications.
• Sends communication to voluntarily terminating employees providing all necessary separation information and instructions for completion prior to departure from the firm
• Creates and maintains accurate, current ticket history and documentation related to each inquiry/request received within the P&C Resource Center through My Support Center
• Collaborates with other P&C Resource Center staff on projects for P&C Resource Center improvements
• Conducts weekly new hire orientation presentation, review of firm resources and review of I-9’s for new hires
• Assists in the administration of national programs, including Professional Certification preparation materials and corporate credit cards
• Provides applicable communications for transactions within the P&C management system in association with data changes, salary changes, transfers, location changes and working hour changes
• Revises offer letters in My BDO
• Drafts and distributes appropriate offer materials upon offer acceptance
• Drafts and distributes change in start/end date requests
• Submits background and criminal searches for applicable new hires
• Assists Center of Excellence (COEs) with employee questions regarding Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, etc.
• Submits requests for all payroll payouts related to relocation and signing bonuses, final wages, PTO payouts, and other appropriate payroll payments or deductions related to employee relations matters for current and terminating professionals
• Participates in HR related projects in conjunction with COE leaders
• Attends weekly P&C Resource Center team call
• Participates in the P&C Field and P&C Resource Center monthly collaboration call
• Assists in the P&C Resource Center project list and task items
• Participates in firm expansions including offers, background checks, I-9 Service Center and on-site support if needed

Benefits

• BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
• The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings.
• The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
• BDO Total Rewards that encompass so much more than traditional “benefits.”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees