People & Culture Manager

The Wild Birch Hotel•Anchorage, AK

3d•Onsite

About The Position

The People & Culture Manager will perform professional-level human resource duties and act as the on-site point of contact for all team member-related matters. This role is key to recruiting, onboarding, and developing a motivated workforce aligned with our brands vision. Youll support our hotels opening and work closely with department heads to ensure a seamless hiring process, manage team relations, payroll, benefits, safety protocols, and day-to-day HR functions. As the face of People & Culture at The Wildbirch Hotel, you will also foster a positive, engaging, and safe work environment while ensuring compliance with policies, procedures, and regulations. Your role will evolve post-opening to support ongoing team member development, retention, and recognition.

Requirements

3+ years of experience as a human resources generalist, preferably within the hospitality industry or similar fast-paced service environments.
Proven experience in high-volume recruitment, particularly for pre-opening hotel roles.
Knowledge of HRIS and payroll systems.
Exceptional interpersonal and communication skills, with the ability to manage sensitive team member matters discreetly and professionally.
Familiarity with employment law and regulatory compliance, particularly in Alaska or similar jurisdictions.
Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
Ability to work flexible hours, including weekends and holidays, as required during hotel opening and ongoing operations.
Some travel may be required for job fairs and/or community outreach.

Responsibilities

Leads the on-property People & Culture team at The Wildbirch Hotel.
Drive and oversee all recruitment efforts, particularly in the pre-opening phase, ensuring a diverse and high-quality candidate pool for management and hourly positions.
Manage the full hiring cycle, including job postings, screening, interviewing, reference checks, and final offers.
Develop and coordinate recruiting events, such as job fairs and community outreach efforts to establish The Wildbirch Hotel as an employer of choice.
Oversee new team member orientation and onboarding, ensuring a smooth and welcoming process.
Promote a positive work culture that reflects The Wildbirch Hotels brand values and supports team member engagement and satisfaction.
Act as a point of contact for team member relations, addressing any concerns with fairness, confidentiality, and compliance.
Implement in-house training programs to support team member development and career growth while reducing turnover.
Administer team member recognition programs to celebrate achievements and foster a sense of belonging.
Oversee payroll processes, ensuring accuracy in timekeeping, overtime, deductions, and compliance with legal standards.
Manage HRIS profiles and process updates for new hires, pay changes, and team member status changes.
Administer all benefits programs, including health insurance, 401K, and paid leave, while coordinating with benefit providers to ensure timely enrollment and accurate billing.
Ensure compliance with federal, state, and local employment laws and maintain records to meet legal and internal requirements.
Manage and oversee workers compensation claims, leave administration, and unemployment claims.
Lead safety and wellness initiatives, promoting a safe and healthy work environment.
Create and maintain communication channels, including team member bulletin boards and newsletters, to keep staff informed and engaged.