Pentagon Field Ops Team Lead

Leidos•Arlington, VA

About The Position

Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Group providing world-class customer service and support to the Headquarters Air Force (HAF), Headquarters Space Force, and other locations, leased spaces, and alternate sites. This position supports high-visibility national defense operations and key stakeholders, including Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and National Military Command Center (NMCC). You'll play a vital role in supporting IT operations, maintenance, planning, and engineering across a dynamic and fast-paced mission-critical environment. The Field Operations Team Lead will be a people leader and will over see the following workcenters: Routine Requirements, Tech Refresh, Personal Wireless Communications Systems (PWCS), Desktop Support, and the Walkup Help Desk.

Requirements

Bachelor’s Degree and 8+ years of relevant experience in leading teams in IT environments.
Demonstrated experience overseeing multiple teams delivering IT support services.
Proven ability to manage programs effectively and deliver accurate, timely reports to leadership, supporting informed decision-making and mission success.
Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).
Active DoD Secret security clearance (or higher).
Experience supporting U.S. Government and/or DoD customers.
Strong troubleshooting skills and a proactive, self-starting mindset.

Nice To Haves

Military experience, particularly in supporting senior military leaders.
Master’s Degree in IT or a related field.
Ability to thrive in a high-tempo, mission-driven environment.

Responsibilities

Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 9,000 personnel.
Guide a team of ~20 IT professionals, fostering a culture of excellence in customer service while developing their technical capabilities.
Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.
Be familiar with remote support tools such as Remote Desktop and BEL Manage.
Document incidents and service requests using Remedy and ServiceNow.
Escalate unresolved issues to the Operations Manager and Site Lead for further resolution.
Coordinate broader equipment outages with the Communication Focal Point Manager.
Contribute to Continuity of Operations (COOP) exercises and mission assurance planning.
Act independently on complex assignments and collaborate with other IT professionals as needed.