Pentagon Deputy Field Ops Team Lead

Leidos • The Pentagon, VA

27d

About The Position

Leidos is seeking an experienced Deputy Field Operations Team Lead to join our Digital Modernization Group providing world-class customer service and support to the Headquarters Air Force (HAF ), Headquarters Space Force, and other locations, leased spaces, and alternate sites . This position supports high-visibility national defense operations and key stakeholders, including Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and National Military Command Center (NMCC). You'll play a vital role in supporting IT operations, maintenance, planning, and engineering across a dynamic and fast-paced mission-critical environment . The Deputy Field Operations Team Lead will be a people leader and will over see the following workcenters : Routine Requirements, Tech Refresh, Personal Wireless Communications Systems (PWCS), Desktop Support, and the Walkup Help Desk.

Requirements

• Bachelor’s Degree and 4+ years of relevant experience in leading teams in IT environments.
• Demonstrated experience overseeing multiple teams delivering IT support services.
• Proven ability to manage programs effectively and deliver accurate , timely reports to leadership, supporting informed decision-making and mission success
• Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).
• Active DoD Secret security clearance (or higher).
• Experience supporting U.S. Government and/or DoD customers
• Strong troubleshooting skills and a proactive, self-starting mindset.

Nice To Haves

• Military experience, particularly in supporting senior military leaders.
• Bachelor ’s Degree in IT or a related field.
• Ability to thrive in a high-tempo, mission-driven environment.

Responsibilities

• Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 9 ,000 personnel.
• Work with the Field Ops Team lead to g uide a team of ~20 IT professionals, fostering a culture of excellence in customer service while developing their technical capabilities.
• Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.
• Be familiar with remote support tools such as Remote Desktop and BEL Manage.
• Document incidents and service requests using Remedy and ServiceNow.
• Escalate unresolved issues to the Operations Manager and Site Lead for further resolution.
• Coordinate broader equipment outages with the Communication Focal Point Manager.
• Contribute to Continuity of Operations (COOP) exercises and mission assurance planning.
• Act independently on complex assignments and collaborate with other IT professionals as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level