Pension Knowledge and Capability Advisor

Railpen•Darlington, SC

10d•Hybrid

About The Position

We’re hiring a Knowledge Management Advisor in Darlington on a permanent, hybrid basis. This role is known internally as Knowledge and Capability Advisor. Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here. The Role This is a hands-on position focused on turning complex scheme rules and technical policy into clear, practical guidance for our administration teams. You’ll create and maintain knowledge guides, playbooks, and learning materials, owning content from first draft to final sign-off. Managing a single source of truth, you’ll ensure updates are accurate, timely, and reflect all changes across the business. Working closely with Technical Policy & Services, Member Experience, Pension Administration, and HR, you’ll help embed capability standards and support consistent assessment. Success means trusted, up-to-date content, greater confidence and accuracy across our teams, and a knowledge bank that helps colleagues get it right first time for our members. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The Person We’re looking for someone with hands on experience in the pensions sector or another regulated, process-driven environment such as financial services, insurance, utilities, healthcare, or government. You must understand how to interpret complex rules and technical information, turning them into clear, practical guidance and learning materials that colleagues can use with confidence. Strong communication skills both written and verbal are essential, as is the ability to collaborate and build relationships across teams. You’re passionate about helping others develop, open to feedback, and comfortable challenging established practices when they don’t align with our standards. Organised and proactive, you take pride in making the complex simple and supporting colleagues to deliver their best work. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

Requirements

Hands on experience in the pensions sector or another regulated, process-driven environment such as financial services, insurance, utilities, healthcare, or government.
Understand how to interpret complex rules and technical information, turning them into clear, practical guidance and learning materials that colleagues can use with confidence.
Strong communication skills both written and verbal are essential, as is the ability to collaborate and build relationships across teams.
Passionate about helping others develop, open to feedback, and comfortable challenging established practices when they don’t align with our standards.
Organised and proactive, you take pride in making the complex simple and supporting colleagues to deliver their best work.

Responsibilities

Create and maintain knowledge guides, playbooks, and learning materials, owning content from first draft to final sign-off.
Manage a single source of truth, ensuring updates are accurate, timely, and reflect all changes across the business.
Work closely with Technical Policy & Services, Member Experience, Pension Administration, and HR, you’ll help embed capability standards and support consistent assessment.

Benefits

A competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme