Peer Support Specialist II (Part-Time)- NJ Hopeline (Multiple Vacancies)
About The Position
Rutgers The State University is seeking a Peer Support Specialist II within the 988 Lifeline Services of Rutgers University Behavioral Healthcare. The Peer Support Specialist provides engagement, support, and assessment for callers that meet quality and quantity standards. Performs functions in support of the Unit’s mission of providing streamlined, prompt, and “customer friendly” services. Receives telephone, chat and/or text requests for service, undertakes assessment of the service need of the client, and responds by offering peer support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues.
Nice To Haves
- Bachelor’s Degree in a social or mental health setting preferred.
- Peer training certification preferred.
Responsibilities
- Interacts with client in a therapeutic manner.
- Uses his/her own experiences with recovery as a vehicle to establish rapport and relationship building with the client.
- Models for callers good communication skills, recovery-oriented living skills, effective coping skills, and self-help strategies as observed by supervisor and as indicated by feedback from clients and team members.
- Assist clients in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the client’s recovery/life goals.
- Develops and maintains a relationship with clients so that he/she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment.
- Helps the client effectively address the problem, and/or refers the client to the appropriate clinical staff as observed by supervisor and as indicated by feedback from clients, third parties, and team members.
- Advocates for appropriate resources for client based on assessed needs as measured by supervisory observation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
