Peer Navigator, Ryan White Program - Department of Internal Medicine

Wayne State University • Detroit, MI

3d • Onsite

About The Position

Peer Navigator, Ryan White Program - Department of Internal Medicine
Wayne State University is searching for an experienced Peer Navigator, Ryan White Program - Department of Internal Medicine at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Job Purpose:
The Peer Navigator serves as a member of a multidisciplinary clinical care team and provides peer-based supportive services to people living with Human Immunodeficiency Virus (HIV) or those affected by HIV. The Peer Navigator utilizes lived experience, trust-building, and community engagement to support patient retention in care, reduce barriers to care, and promote overall health and well-being. This position will report to the Manager, Psychosocial Team.

Requirements

• High school completion (or GED)
• Experienced (minimum 2 years of job-related experience)
• Ability to provide peer-based support using empathy, lived experience, and effective communication.
• Ability to build trust and rapport with diverse patient populations.
• Understanding of barriers faced by individuals living with HIV.
• Ability to work collaboratively within a multidisciplinary clinical care team, including EIS staff, Patient Advocates, Patient Financial Counselor. Social Workers and Physicians.
• Strong interpersonal and customer service skills.
• Ability to maintain appropriate professional boundaries.
• Ability to document services accurately in the electronic medical record and other required systems.
• Organizational skills and ability to prioritize tasks.
• Ability to engage in community outreach and group facilitation.
• Basic knowledge of Microsoft Office applications.

Nice To Haves

• Experience working in community outreach, peer support, patient navigation, public health, or social service settings is preferred.
• Familiarity with medical terminology preferred.
• Experience related to HIV patient care and/or equivalent experience.

Responsibilities

• Provide peer-based support, engagement, and navigation services to patients living with HIV, including newly diagnosed individuals, including those returning or experiencing barriers to care.
• Assist patients with Ryan White Enrollment and Eligibility processes, Health Insurance Enrollment, and medical transportation coordination, in collaboration with Patient Advocates and Patient Financial Counselor.
• Conduct routine outreach, follow-up, and retention activities through phone calls, in-person contact, and community-based engagement to support appointment adherence and continuity of care.
• Assist Early Intervention Services (EIS) in collaboration with the EIS team and support patients during and after EIS engagement activities as appropriate.
• Facilitate and participate with peer support groups, outreach activities, community engagement initiatives, including participation with community advisory boards, and special events.
• Document services and activities in the electronic medical record (EMR), other required reporting systems and collect program data.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED