Peer Leader Specialist

Wounded Warrior Project • Kansas City, KS

1d • Hybrid

About The Position

The Wounded Warrior Project (WWP) Alumni Peer Leader Specialist cultivates the relationships of Alumni team members and the volunteer wounded warriors who serve as WWP volunteers to connect, serve, and empower wounded service members and their families around the country. The Alumni Peer Leader Specialist supports the Alumni program by assisting with identification of and coordination of the vetting process for potential Alumni peer leaders, and by providing oversight of volunteer-led engagement activities and of the administrative functions of the volunteers.

Requirements

• Demonstrated volunteer management skills.
• Demonstrated ability identify and coordinate appropriate volunteer leaders and oversee engagement activities.
• Demonstrated experience in a training environment creating or augmenting curriculum.
• Demonstrated experience with the logistics and responsibilities associated with event planning.
• High energy level. Self-starter; willing to take initiative.
• Demonstrated understanding of the level of communication, relationship building, and conflict resolution required to manage peer leaders.
• Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships.
• Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
• Demonstrated success leading, coaching, and mentoring individuals.
• Proven management skills that foster an open dialog.
• Team-oriented and a desire to engage with others on day-to-day activities.
• Demonstrated understanding of relationship management and partnering.
• Demonstrated ability to develop and maintain professional relationships.
• Demonstrated ability to build rapport with veterans and their families.
• Strong written and verbal communication skills.
• Strong presentation skills. Confident communicator with demonstrated ability to present information effectively to large audiences, small groups, and individuals.
• Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
• Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
• Demonstrated understanding of budget management and fiduciary oversight principles.
• Ability to travel in support of WWP programs and services outreach.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• Four years of experience coordinating events or activities with volunteers.
• Three years of experience successfully performing in a WWP programmatic position may be substituted for the volunteer coordination experience.
• Three years of experience developing and building relationships and partnerships, e.g. with military organizations, veteran’s associations, community partnerships, or corporate relationships.
• Valid state-issued driver’s license.
• Ability to obtain ASIST Certification within 1 year of hire.
• Bachelor’s degree. Equivalent combination of education, applicable military experience, training, and certification may be considered in lieu of degree.

Nice To Haves

• Four years of experience planning events or community activities, especially in a non-profit organization.
• Four years of experience with volunteer management.
• Three years of experience working with WWP, and having a familiarity of WWP programs and services.
• ASIST Certification.

Responsibilities

• Establish and maintain a standard method of communicating with all assigned peer leaders in order to strengthen teamwork and culture
• Propose and execute regionally based training to be conducted, on an annual basis, as a refresher to initial volunteer training.
• Oversee administration, logistics, support, and execution for the Alumni peer leader activities and personnel, including volunteer development and coaching, formal recognition, and annual performance reviews.
• Identify and coordinate vetting of potential Alumni peer leaders in conjunction with the manager.
• Develop and facilitate virtual programming content via Zoom, Facebook Live, and other technology-based platforms.
• Support planning of peer leader events, specifically Peer Support Groups and Warrior-led activities.
• Establish effective working relationships and work collaboratively with WWP teammates across the country to develop and implement impactful events and activities to connect, serve, and empower wounded warriors.
• Assist the Peer Leader Trainers with planning and execution of Peer Leader Training Summits.
• Attend Alumni events, recreational events, and fundraising events, and support programs as appropriate.
• Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., SalesForce.
• Regularly communicate and network with wounded warriors, serving as a resource and mentor.
• Communicate the benefits of WWP programs and services to members of the community and encourage them to become involved with and support the WWP vision.
• Ensure proper expense controls and accurate records.
• Perform Alumni teammate duties as necessary to support the Alumni program.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level