Peer Leader [Hourly]

Austin Community College

2d • $23

About The Position

Peer Leaders advance first-year student success by building community, strengthening belonging, and delivering consistent outreach and support. As peer role models and resource navigators, they clarify college processes, remove barriers to engagement, and connect students to the tools and services that drive academic persistence and holistic growth.

Requirements

• Must be currently enrolled at Austin Community College.
• Knowledge of office procedures and practices.
• Knowledge of interpersonal communication & outreach techniques.
• Knowledge of customer service techniques.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Maintaining an established work schedule.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills.
• Employing a growth mindset: embracing challenges, persisting through setbacks, continuous learning, and curiosity.
• Entering data, maintaining files, and performing other clerical duties.
• Effective customer-orientation when working with a multicultural population.
• Serve as a bridge between Orientation learning and real-time first-year experiences.
• May require some evening and weekend shifts.
• Use a variety of spreadsheet, word processing, database, and presentation software.
• May also use social media, work with desktop publishing, and update webpages.
• Must have a reliable means of transportation each day to complete expected travel throughout the ACC District.
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Responsibilities

• Serve as a positive and welcoming ACC representative who supports first-year students in navigating their transition to college.
• Build meaningful peer-to-peer connections that foster belonging, engagement, and affirmation.
• Maintain proactive contact with assigned first-year students through approved ACC communication channels and engagement touchpoints.
• Provide timely, clear, and student-friendly communication; respond to inquiries and direct students to appropriate resources.
• Promote participation in Orientation follow-up activities, OFYE programs, Riverbat Connection Hours, and other first-year engagement opportunities.
• Connect students to campus resources, including Academic Advising, Accelerated Learning Support, Career Life Design Services, Transfer Services, CARE Network (Basic Needs), Financial Aid, Student Rights & Responsibilities, Student Life & Leadership, and related support services.
• Encourage help-seeking behaviors and appropriately escalate student concerns to professional staff when needed.
• Track student engagement, communication outreach, and referral activity using OFYE-approved systems.
• Assist with outreach campaigns (e.g., orientation status reminders, milestone check-ins) throughout summer and fall terms.
• Support planning and implementation of OFYE events, tabling efforts, and community-building initiatives.
• Perform general office and administrative support tasks, including data entry, maintaining tracking logs, producing materials, and operating standard office equipment.
• Participate in marketing campaigns, including Social Media posts, newsletters, ACCTV, and other channels.
• Other duties as assigned.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed