Pediatric Department Operations Manager

Community Hospice & Palliative Care•Jacksonville, FL

22h

About The Position

The Dorian Family Pediatric Operations Manager plays a key role in supporting the mission and daily function of the Dorion Family Pediatric Center. This position manages and ensures smooth scheduling, welcoming facility operations, and a supportive environment for families, staff, and community partners. In addition to managing logistics, room reservations, and family tours, the operations manager oversees PedsCare volunteer involvement, supports family-centered programming, and collaborates with the Foundation team on events that support the PedsCare program. This role provides direct support to the Director and acts as a central hub of communication and coordination for the Dorion Family Pediatric Center activities.

Requirements

Familiarity with pediatric, hospice, or family service settings strongly preferred.
Excellent communication, time management, and multitasking abilities.
Proficient in Microsoft Office and scheduling platforms.
Compassionate and professional demeanor with families navigating serious illness.
Strong organizational awareness and ability to support cross-departmental goals.
A warm, service-oriented presence with strong attention to detail.
3–5 years of experience in operations, program coordination, volunteer management, or facility oversight.
Current State of Florida Driver’s license with driving record acceptable to Community Hospice & Palliative Care insurance carrier; reliable transportation.
Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable.
Must have medical clearance for communicable diseases before direct patient contact.
Current immunizations including but not limited to TB, Hepatitis, and Flu.

Nice To Haves

Experience with volunteer coordination or donor event planning.
Bilingual (Spanish/English) a plus.
Bachelor’s degree in healthcare administration, nonprofit management, hospitality, child development, or related field preferred.

Responsibilities

Manage daily scheduling and room reservations for family programming, clinical use, and community visits.
Manage readiness and cleanliness of spaces, including supply stocking, room setup, and general upkeep.
Lead welcoming tours of the facility for new families, donors, guests, and community stakeholders.
Coordinate with the Volunteer Department to schedule and oversee volunteer assignments related to center activities, events, and administrative support.
Serve as a liaison between volunteers and staff to ensure a meaningful and organized volunteer experience.
Maintain records of volunteer hours and ensure compliance with organizational policies and onboarding requirements.
Support the development of the Doula internship: coordinate and facilitate student experiences.
Support logistics for internal family-focused events (remembrance activities, therapeutic programs, seasonal celebrations).
Collaborate with program staff and volunteers to facilitate welcoming and impactful experiences for families.
Work closely with the Foundation team to support fundraising, awareness, and donor events connected to the PedsCare program, including logistics, space planning, and day-of coordination.
Provide administrative support to the Pediatric Director, including scheduling, document preparation, and project tracking.
Assist with data collection, reporting, and internal documentation related to center usage and programming impact.
Help coordinate visits from external partners, potential funders, and leadership.
Act as a point of contact for internal departments, outside agencies, and guests utilizing the center.
Promote timely, thoughtful communication among teams to ensure aligned use of space and programming.
Uphold a welcoming, family-centered environment grounded in empathy and dignity.