PCH Manager of Training and Quality

BHS • Jeffersontown, KY

1d

About The Position

BHMG Patient Connection Hub - Louisville Job Summary: The Patient Connection Hub (PCH) is designed to be a premier health contact center that provides patients, families and referring physicians multiple pathways to connect to Baptist Health. The goal of the PCH is to deliver a high-quality and integrated Baptist experience; ensuring that patients receive the correct care, from the appropriate provider in right timeframe. The PCH Manager of Training and Quality is responsible for developing/building training content and facilitating new employee and ongoing staff training on multiple systems including Epic, Finesse, Cisco, OnBase, etc. The manager will be responsible for developing and organizing training content relevant to a diverse group of employees and skill sets. Responsibility includes coordinating with the Epic Ambulatory, Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s). The instructor must also successfully complete the Epic Credentialed Trainer program. Minimum Education, Experience, Training and Licensures Required: Associate's degree from an accredited educational institution required, or higher. Bachelor’s preferred, associate’s degree and/or experience will be considered. Two years of job-related experience required. Must obtain Epic Instructional Design certification or accreditation in one or more applications within 6 months of hire. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMINATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy

Requirements

• Associate's degree from an accredited educational institution required, or higher.
• Two years of job-related experience required.
• Must obtain Epic Instructional Design certification or accreditation in one or more applications within 6 months of hire.

Nice To Haves

• Bachelor’s preferred, associate’s degree and/or experience will be considered.

Responsibilities

• developing/building training content
• facilitating new employee and ongoing staff training on multiple systems including Epic, Finesse, Cisco, OnBase, etc.
• developing and organizing training content relevant to a diverse group of employees and skill sets
• coordinating with the Epic Ambulatory, Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s).
• successfully complete the Epic Credentialed Trainer program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree