Training and Quality Manager

WSP • Aurora District, CO

6d • Hybrid

About The Position

WSP is recruiting for a Training and Quality Manager for our office in Aurora, CO.  The Training & Quality Manager is responsible for managing functions associated with supporting the front-line operations in the Service Center, primarily Quality Assurance and Training. Other Support functions could be rolled into department in future. Duties include identifying areas of opportunity, developing solution plans, coaching team members (QA Associates & Trainers) and ensuring key metrics are achieved.  This position is full-time and will require some evening and weekend schedules throughout the year to support the team.  Requires flexibility in working from home as well as in the Service Center. Job requires knowledge of MS Office, Windows, MS Excel, proficient typing skills, excellent written and verbal communication skills as well as knowledge of front and back-office contact center functions. Six Sigma and curriculum development experience is helpful. The Training & Quality Manager may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.

Requirements

• knowledge of MS Office
• knowledge of Windows
• knowledge of MS Excel
• proficient typing skills
• excellent written and verbal communication skills
• knowledge of front and back-office contact center functions

Nice To Haves

• Six Sigma experience
• curriculum development experience

Responsibilities

• managing functions associated with supporting the front-line operations in the Service Center, primarily Quality Assurance and Training
• identifying areas of opportunity
• developing solution plans
• coaching team members (QA Associates & Trainers)
• ensuring key metrics are achieved

Benefits

• WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career.
• These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees