PC Technical Specialist

Fortifi Bank•City of Berlin, WI

11d

About The Position

At Fortifi Bank we believe that each team member is essential to Fortifi Bank’s success. We are looking for a PC Technical Specialist to support our IT operations and keep our systems running smoothly. The ideal team player will enjoy problem solving, communicate effectively, and have some prior IT experience. Join us and become part of a team that is dedicated to "Growin' Wisconsin" - one person, one business, and one relationship at a time. Our team does things the Fortifi Way, providing a unique perspective on client service and keeping our Core Values at the forefront of everything we do. We fuel progress in neighborhoods that we live and work in, and are committed to our communities by giving back. We pride ourselves on being community leaders, volunteering our time and expertise to support local events and activities.

Requirements

Prior help desk support experience required
Associate or Bachelor's degree in a related field
Excellent verbal and written communication skills
Strong problem solving and analytical skills
Multi-tasking & attention to detail skills
Ability to maintain confidentiality
Ability to handle high-pressure situations
Ability to successfully complete background and credit check

Responsibilities

Configure workstations and system hardware and software
Provide technical assistance and support to end users
Maintain an accurate inventory of IT systems and devices
Configure and manage Windows operating systems
Assist in patching and remediation
Maintain knowledge of all network systems and applications
Upgrade systems by implementing and maintaining security controls
Follow all bank policies and procedures to ensure compliance with regulations and security protocols