PC Support Specialist
About The Position
GrayRobinson, a full-service law and government-consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Tallahassee office. This position is non-remote, with some travel required. Primary duties include providing end-user support for computer hardware and peripherals, as well as supporting standard firm productivity software. The position requires at least 3 years of hands-on experience in a PC Support (or similar) role within a professional office environment. The successful candidate must have extensive experience in diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, video conference equipment, and other technical equipment. Excellent troubleshooting and problem-solving skills are required, as are a strong sense of professionalism and initiative. The candidate must be customer service-oriented and able to multitask and prioritize requests to complete tasks in a timely manner. Must have expert-level knowledge of the Windows operating system and a solid working knowledge of networking, hardware, and printer support. Experience with law firm applications, such as iManage Work10 and Aderant Expert, is a plus but not required. We offer a professional work environment and a competitive employment package, which includes comprehensive benefits. GrayRobinson is an Equal Opportunity Employer.
Requirements
- At least 3 years of hands-on experience in a PC Support (or similar) role within a professional office environment
- Extensive experience in diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, video conference equipment, and other technical equipment
- Excellent troubleshooting and problem-solving skills
- A strong sense of professionalism and initiative
- Customer service-oriented
- Able to multitask and prioritize requests to complete tasks in a timely manner
- Expert-level knowledge of the Windows operating system
- Solid working knowledge of networking, hardware, and printer support
Nice To Haves
- Experience with law firm applications, such as iManage Work10 and Aderant Expert
Responsibilities
- Providing end-user support for computer hardware and peripherals
- Supporting standard firm productivity software
- Diagnosing and resolving problems with desktop and laptop hardware
- Diagnosing and resolving problems with mobile devices
- Diagnosing and resolving problems with applications
- Diagnosing and resolving problems with network connectivity
- Diagnosing and resolving problems with printers
- Diagnosing and resolving problems with video conference equipment
- Diagnosing and resolving problems with other technical equipment
- Multitasking and prioritizing requests to complete tasks in a timely manner
Benefits
- Professional work environment
- Competitive employment package
- Comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
