PC Support Technician

Amentum•Annapolis, MD

20h•$42,000 - $50,000

About The Position

Amentum is seeking a highly motivated Desktop Support Specialist to support the Anne Arundel County Office of Information Technology. This full-performance technical support role involves designing, implementing, troubleshooting, and maintaining various computer platforms and providing assistance to PC, network, and telecommunications system users. Systems include PCs, Printers, Tablets, Cellular devices, and other peripherals. Summary of Responsibilities: Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals.

Requirements

Associate’s degree or higher in a related Information Technology field or equivalent.
At least 1 year of experience in a desktop support, helpdesk, or technical support role.
Experience with Google Workspace Environment, including Gmail, Calendar, and Drive.
This position will require a background check and verification.
Must demonstrate professional behavior at all times when dealing with customers, management and co-workers.
Must have clear, concise and accurate communications skills in English, both verbal and written.
Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others.
Must maintain a positive work atmosphere by behaving and communicating in a professional manner.
When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.

Nice To Haves

Experience with client-facing consulting engagements.

Responsibilities

Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals.
Escalate complex issues to higher-level support teams as needed.
Provide technical support and guidance to users via phone, email, chat, remote, or in-person interactions.
Provide desktop support for all County staff, including those at remote locations.
Create and maintain Incident work-log entries and spreadsheets/databases for tracking purposes.
Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. G-Suite, Microsoft Office, etc) and how to access available research.