PC Technical Support

A E M Inc•Springfield, VA

About The Position

Provide technical assistance to computer system users. Answer questions or resolve computer problems for employees in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, operating systems, land line and mobile phones. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned. Identifies, researches, and resolves technical problems by responding to personnel requests for technical support Monitors the status of servers and assures that all backups are being completed without errors Maintains PC parts, hardware, and software inventory Build, test, and maintain personal computers Create and maintain users accounts – network directories, e-mail accounts, and printer selection Install, configure, upgrade and troubleshoot computer hardware and software Oversee the daily performance of computer systems Refer major hardware or software problems or defective products to vendors for service Create or modify phone extensions as needed Record meter readings for printers and copiers Record all daily activities using Interstate’s ticketing system Resolves basic to advanced hardware, software, and connectivity problems Lift general computer equipment; desktop computers, monitors and printers Must hold a valid driver license in order to travel between our site offices and data center Productivity is determined by the number and quality of completed projects. Must be able to work unsupervised

Requirements

Minimum requirement in Microsoft Outlook, Word, Excel and PowerPoint of Intermediate Level.
Web browsers; Microsoft Edge, Firefox and Chrome
Adobe Acrobat
Antivirus, Spam and Spyware software
Knowledge of major mobile phone carriers in order to troubleshoot company issued mobile phones
Knowledge of Active Directory and Microsoft Exchange
General understanding of VMWARE and TCP/IP, and WiFi networks
General understanding of Microsoft Networking including Microsoft File and Print Sharing
Must be customer support oriented, able to work in a dynamic and fast paced environment; good communication skills are a must.
Associates degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to sit.
The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision.
Must hold a valid driver license in order to travel between our site offices and data center

Responsibilities

Identifies, researches, and resolves technical problems by responding to personnel requests for technical support
Monitors the status of servers and assures that all backups are being completed without errors
Maintains PC parts, hardware, and software inventory
Build, test, and maintain personal computers
Create and maintain users accounts – network directories, e-mail accounts, and printer selection
Install, configure, upgrade and troubleshoot computer hardware and software
Oversee the daily performance of computer systems
Refer major hardware or software problems or defective products to vendors for service
Create or modify phone extensions as needed
Record meter readings for printers and copiers
Record all daily activities using Interstate’s ticketing system
Resolves basic to advanced hardware, software, and connectivity problems
Lift general computer equipment; desktop computers, monitors and printers
Must hold a valid driver license in order to travel between our site offices and data center
Productivity is determined by the number and quality of completed projects.
Must be able to work unsupervised