PC Support Technician

TEKsystems•Everett, WA

3d•$21 - $21•Onsite

About The Position

Our client is looking for a Desktop Support Technician who will troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) for end-users. Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely. Occasional travel to different local sites. This position requires a heavy amount of walking (steel toed boots will be required and provided). This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements. Manufacturing Support Services: The client has a number of areas that require 24 hour x 7 day a week support, as well as some additional services that are beyond the base services in this statement of work; these requirements may vary by location due to the complexity of the facility, need for immediate response to service calls, and required support outside of standard hours of operation. This additional level of support is defined as, best effort (where SLA’s/SLO’s are not predefined) support provided by dedicated, on-site TEKsystems staff based upon workload at the time of the request and access to available parts.

Requirements

A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended
Experience troubleshooting and repairing basic networking issues
Demonstrate good customer service skills
Ability to work independently and manage time to complete tasks
Possess a valid driver’s license with reliable personal transportation to travel between supported sites
Advanced hands-on experience troubleshooting & repairing client hardware.
Possess strong communication skills; both verbal and written.
3+ years of relevant experience or equivalent combination of education and work experience.
Some shifts may require one weekend day
Be able to lift 35 lbs.
Pass security and drug testing
Candidates must be able to pass background check.
Valid driver's license with reliable transportation is also required because there are 3 buildings in the Everett location; all 0.5 miles away from each other.
hardware
CompTIA A+
troubleshooting
customer service

Nice To Haves

Net+ Certification recommended

Responsibilities

Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
Perform thorough documentation of all service activities.
Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc…)
Mobile Devices (Phones, Wearable, etc.)
Proactive Issue Identification and Resolution
Ad-hoc Activities
Line Moves
L1/Hot Hands for All Manufacturing/Factory Areas
IMACD (Install/Move/Add/Change/Deployment) Activities
Testing and Finalizing for Builds
Installation of patches and upgrades
Installation of customer approved software upon request
Provide support as needed for the following: Training Support, Cable/Lock Management, Cart Retrofit/Support, Audit/Inventory Management, Manufacturing Technician Orientation, Wireless Suitcase and Wireless Workgroup Bridge Deployment, Battery Runs, Security Compliance Support (e.g. Emergent & Monthly Patching, McAfee updates), General Maintenance (e.g. Vacuuming/Dusting out Computers, Disk Space & Profile Cleanup)