PC Refresh Technician

Trace Systems

About The Position

Trace Systems is actively recruiting for a cleared Information Technology (IT) Specialist to to be part of a PC Refresh team that provides Information Technology support to the U.S. Navy, making an impactful difference in the way it operates globally. You will contribute to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible. Your efforts will directly contribute to the Navy’s overall mission, ensuring readiness, bolstering security, and optimizing operational success. This will be 40 hours a week. Mon-Fri. Normal hours. Efforts will include the following: Support the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration. Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies. Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment. Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards. Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users. Communicate with deployment lead(s), on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions. Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead. Perform testing of systems pre/post-deployments to ensure they meet operational and security standards. Support completing refresh activities within the timeframe required by Service Level Requirement (SLR).

Requirements

An active, in-scope US Government issued Secret clearance.
Due to the nature of the work and contract requirements, US Citizenship is required.
Requires 2 years related experience.
Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
Familiarity with imaging and deployment tools (e.g., MECM or similar).
Familiarity with data migration and backup procedures.
Ability to troubleshoot and resolve routine technical issues efficiently and effectively.
Knowledge of network configurations and security protocols.

Nice To Haves

ITIL Foundations v3 or v4 Certification.
Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
Strategic thinker with a results-oriented mindset.
High attention to detail and accuracy.
Problem-solving skills and a proactive approach to challenges.

Responsibilities

Support the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.
Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment.
Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards.
Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users.
Communicate with deployment lead(s), on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions.
Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
Perform testing of systems pre/post-deployments to ensure they meet operational and security standards.
Support completing refresh activities within the timeframe required by Service Level Requirement (SLR).

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