PBX Telephone Operator (on site role) - PRN - Slidell

Ochsner Clinic Foundation•Slidell, LA

8d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job answers all incoming calls to the main telephone line. Help patients and visitors with information or directions. Schedule Rotating shifts, including day, evening and weekend

Requirements

Education Required - High School diploma or equivalent
Work Experience Required - 1 year experience in a customer service related field required, experience working independently as well as with a team, and working effectively under stress required
Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
Must be proficient with Windows-style applications, various software packages specific to role and keyboard
Good time management skills with ability to prioritize and handle multiple tasks

Responsibilities

Greets patients/family members with a smile and pleasantness.
Answers all incoming calls quickly and with a pleasant voice, always identifying self and hospital name clearly.
Directs patients and guests to appropriate area.
Reviews census to have knowledge of patient's location.
Verifies and registers vendors per policy.
Reviews all codes regularly and be ready to call codes as directed or per policy.
Pages/beeps as per policy, including but not limited to providers on call.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.