PBX Operator - PRN (71969)

Hamilton Health Care System•Cleveland, TN

6d•Onsite

About The Position

Control hospital emergency communication system. Operates switchboard answering incoming calls, and providing pertinent information to all customers in a courteous and professional manner. Monitor the front entrance for any suspicious actions and notify security of such behaviors. Communicate in an acceptable, easily understood manner and be courteous and helpful with all callers. Monitors alarms and carries out communication responsibilities as specified in the policy and procedure manual. Answer incoming and outgoing calls and transfer them to the appropriate department or floor. Answer patient calls and assist patient and patient’s family with any and all concerns. Operates a paging system for the hospital. After hours: provide answering services for all on-call departments hospital-wide. Willingly and carefully completes additional assignments when given within the time limit requested. Must be able to operate a computer and have knowledge of computer software programs used in PBX. Responsible for maintaining on-call schedules with updated information. Responsible for notifying other operators of any changes hospital-wide. Must have knowledge of HIPPA laws. Attends required educational and training sessions. Respects the need to preserve positive relationships with other hospital departments. Always responds promptly with courtesy to every request. Observe Rules of Courtesy with all patient contact. Observe Rules of Ethics and Confidentiality with all public contact. Assist hospital staff and physicians with long-distance calling.

Requirements

High school diploma or equivalent preferred.
Minimum of one year experience with clerical duties.
Good written and verbal communication skills.
Ability to interact with the public.
Prior office experience with emphasis on switchboard experience.

Responsibilities

Control hospital emergency communication system.
Operate switchboard answering incoming calls and providing information.
Monitor the front entrance for suspicious actions and notify security.
Monitor alarms and carry out communication responsibilities.
Answer incoming and outgoing calls and transfer them.
Answer patient calls and assist patients and families.
Operate a paging system.
Provide answering services for on-call departments after hours.
Complete additional assignments within the time limit requested.
Operate a computer and have knowledge of computer software programs used in PBX.
Maintain on-call schedules with updated information.
Notify other operators of any changes hospital-wide.
Maintain knowledge of HIPPA laws.
Attend required educational and training sessions.
Preserve positive relationships with other hospital departments.
Respond promptly with courtesy to every request.
Observe Rules of Courtesy with all patient contact.
Observe Rules of Ethics and Confidentiality with all public contact.
Assist hospital staff and physicians with long-distance calling.