Pbx Operator

Gale Hotels•Miami, FL

1d•Onsite

About The Position

The PBX Operator relays all incoming, outgoing, and/or in-house calls efficiently and professionally. PBX monitors all alarms in the phone systems and notifies appropriate personnel. The operator is expected to have excellent communication skills including telephone, guest/colleague application software communication, and email correspondence. This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service.

Requirements

A minimum of 1 year of experience as a PBX Operator or a similar role would be advantageous.
Able to multitask and prioritize tasks.
Ability to work flexible hours, including evenings and weekends.
Proficient in Microsoft Office and emails.
Excellent customer service and communication skills
Able to handle multiple tasks in a fast-paced environment.
Strong problem-solving skills.
Able to handle a high volume of calls.
Able to use a multi-line telephone system.
High School degree, GED or Equivalent.
Excellent verbal and written communication skills in English and Spanish (preferred).
Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergencies.
Push, pull, and lift up to 10 lbs.
Sitting, waiting, and standing for long and short periods of time.

Nice To Haves

Condo/Hotel experience preferred.

Responsibilities

Operate a multi-line telephone system to answer external and internal calls and direct them to the appropriate party.
Maintain clear communication across the building consisting of hotel and condominium.
Provide administrative and clerical support, including photocopying, data entry, and filing.
Keep the switchboard and equipment area organized, clean, and in working condition.
Answer and aid hotel guests requests and questions through the virtual concierge communication program.
Create, update, and distribute call directories to all departments.
Answer calls politely and efficiently.
Provide customer service assistance regarding directions to or from the hotel property.
Assist guests with providing local area information, activities, and event inquiries.
Provide customer service assistance for reservation confirmation, hotel amenities, and direct room complaints to respective managerial departments.
Accurately communicate messages on the answering machine.
Stay up to date with all training material and Standard operating procedures (SOPs)
Greet visitors warmly and professionally as they enter the building.
Provide accurate information about amenity locations.
Answer questions and direct guests to the appropriate location within the hotel.
Maintain the lobby area by ensuring it is clean, organized, and presentable at all times.
Handle inquiries from visitors in a friendly and professional manner.
Coordinate with facilities or maintenance teams for any issues related to the lobby or building.
Promote a positive company image through exceptional customer service and professionalism.