PBX Operator
About The Position
What You Will Do Answer incoming calls quickly and clearly, greeting guests with a positive tone and directing them to the right person or department. Take and relay messages accurately, ensuring no details get lost in translation. Handle wake-up call requests with care, confirming times to help guests start their day right. Dispatch security, guest services, and maintenance teams efficiently using radios and paging systems to address guest needs and emergencies. Respond to basic guest inquiries like time, extension numbers, and outlet hours—and stay calm when answering emergency lines. What We Are Looking For Previous guest service or reception experience – You know how to keep callers happy and calm. High school diploma or equivalent – Strong communication starts here. Reliable and flexible schedule – Ready to work weekends and holidays as needed. Clear communicator with a friendly voice – Your tone sets the guest experience. Ability to stay calm under pressure – Emergencies happen, and you’re ready to respond smartly.
Requirements
- Previous guest service or reception experience – You know how to keep callers happy and calm.
- High school diploma or equivalent – Strong communication starts here.
- Reliable and flexible schedule – Ready to work weekends and holidays as needed.
- Clear communicator with a friendly voice – Your tone sets the guest experience.
- Ability to stay calm under pressure – Emergencies happen, and you’re ready to respond smartly.
Responsibilities
- Answer incoming calls quickly and clearly, greeting guests with a positive tone and directing them to the right person or department.
- Take and relay messages accurately, ensuring no details get lost in translation.
- Handle wake-up call requests with care, confirming times to help guests start their day right.
- Dispatch security, guest services, and maintenance teams efficiently using radios and paging systems to address guest needs and emergencies.
- Respond to basic guest inquiries like time, extension numbers, and outlet hours—and stay calm when answering emergency lines.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
