PBX Operator

BlueCross BlueShield of Tennessee • Chattanooga, TN

25d • Remote

About The Position

The Member Benefits Administration Division at BCBST is looking to add a PBX Operator to our team! This position will receive and route incoming telephone calls. Previous call center or switchboard experience is preferred. In this role, you’ll have the opportunity to connect with all lines of business within BCBST by answering and re-directing phone calls to the appropriate team or individual, to suit the callers’ needs. Experience in MBA is highly preferred. Commercial Ops experience is a plus. This remote role will have a rotating shift to cover the hours of Monday to Friday, 8:00 a.m. – 6:00 p.m. EST. Does this opportunity sound like a great match? If so, we look forward to receiving your application. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.

Requirements

• High School Diploma or equivalent
• 1 year - Customer Service telephone experience required
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Customer service oriented

Nice To Haves

• Previous call center or switchboard experience is preferred.
• Experience in MBA is highly preferred.
• Commercial Ops experience is a plus.

Responsibilities

• Addressing minor issues and complaints.
• Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls; redirecting phone calls when appropriate.
• Ensuring all calls are accurately and quickly routed to the proper area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees