PBX Operator Part Time (6728)

Nacogdoches County Hospital District•Nacogdoches, TX

5d•Onsite

About The Position

Under the direct supervision of the Switchboard Supervisor and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and interoffice calls. Performs various Hospital communications and clerical duties.

Requirements

High School Diploma or equivalent.
Knowledge of Switchboard functions and business office machines.
Skilled in telephone communications.
Ability to work under extreme stress and work under general supervision and sometimes without any supervision.

Nice To Haves

Prior PBX experience preferred.

Responsibilities

Answers and screens outside calls and relays them to the proper department or extension number; transfers and/or holds calls when necessary.
Answers and screens in-house calls in order to take telephone messages for Physicians and staff, requests for pages, check-outs, and outside lines, and completes calls for patients who may need assistance.
Pages Physicians and other personnel over the intercom system as well as encodes pocket and/or radio pagers as requested.
Pages Code Blue, fire alerts, STAT calls, emergency calls, Dr. Strong, etc.
Informs appropriate personnel of meetings, fire drills, disaster drills and other Hospital functions by announcing them over the intercom.
Maintain directory of hospital departments by name and extension numbers as well as telephone numbers of other local hospitals.
Receives disaster information, notifies proper personnel and signals all clear when appropriate.
Directs visitors, salesmen, Physicians, outpatients, etc. to proper locations as needed.
Consistently demonstrates a willingness to assist co-workers in the completion of daily tasks or special projects to support the department's efficiency.
Demonstrates a commitment to maintain a positive and effective working relationship with the general public and other Hospital departments.
Consistently provides accurate information and timely, courteous assistance to all callers.
Always responds to the Supervisor's request for information and assistance in a timely manner.
Inspires confidence from the general public, co-workers, and patients by performing and communicating in a highly professional manner at all times.
Demonstrates good verbal and written communication skills. Documents and reports clearly and concisely.
Demonstrates the ability to remain friendly and cooperative under all working conditions.