PBX Operator

HCA•Lees Summit, MO

28d•Onsite

About The Position

The PBX Operator is responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure.â Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients. What you will do in this role: You will cheerfully greet and assist external and internal callers on multiple incoming telephone lines. You will provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department. You will execute overhead paging for authorized reasons when requested to do so by the appropriate staff. You will understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified. You will monitor all alarms located in PBX and notify appropriate personnel as required. You will assist with updating the facility, phone directories and on-call lists.

Requirements

High school graduate or equivalent
At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility.
Multiple line phone or switchboard skills.
Basic computer skills.
Proven customer service skills in working with public and emergency situations.

Nice To Haves

Experience with Word & Excel preferred.

Responsibilities

Greet and assist external and internal callers on multiple incoming telephone lines.
Provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.
Execute overhead paging for authorized reasons when requested to do so by the appropriate staff.
Understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.
Monitor all alarms located in PBX and notify appropriate personnel as required.
Assist with updating the facility, phone directories and on-call lists.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.