PBX Operator

Valor Hospitality Partners • Atlanta, GA

10d

About The Position

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. POSITION PROFILE Manage all incoming and outgoing phone calls, acting as the hotel's main communication hub. Key duties include routing calls to guests and departments, handling wake-up calls, taking messages, and providing information to guests. They also play a crucial role in emergencies, assist with administrative tasks, and are responsible for relaying messages to staff via phone or radio.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Excellent verbal and interpersonal communication skills to provide professional customer service.
• Proficiency with PBX telephone systems and computer programs, including Microsoft Office.
• Ability to manage multiple tasks, prioritize duties, and maintain attention to detail.
• Strong problem-solving abilities to handle guest requests and issues efficiently.
• A professional and friendly demeanor, often described as having a "smile you can hear".
• Willingness to work irregular hours, including evenings, weekends, and holidays.

Responsibilities

• Call management: Answer, screen, and route all incoming calls to the appropriate department or individual. This includes transferring calls to guest rooms and internal departments.
• Guest services: Handle guest requests for wake-up calls, take messages, and provide information about hotel services, facilities, and local attractions.
• Emergency response: Act as the central communication point during emergencies, follow emergency procedures, and make necessary calls to authorities or hotel management.
• Administrative tasks: Maintain logs, update directories, handle message logs, and perform other clerical duties as needed.
• Staff communication: Relay internal messages to staff, sometimes using a radio system.
• Troubleshooting: Monitor and assist with maintaining communication equipment, such as voicemail and fax machines.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees