PBX Operator

San Manuel Band of Mission Indians • Highland, CA

6d • Onsite

About The Position

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and directs incoming calls. Delivers friendly and courteous service while operating in a high-volume call-intake environment and answering general questions regarding all offered amenities.

Requirements

• High school diploma or GED required.
• Minimum of one (1) year customer service experience required.
• Must possess beginner level knowledge of computers and beginner level proficiency with Microsoft Office Suite (MS) (i.e. MS Word, Excel, and MS Outlook).
• Excellent telephone etiquette and verbal and written communication skills required.
• Must possess friendly and outgoing demeanor.
• Must have ability to multi-task.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Nice To Haves

• Administrative experience in office/hotel setting preferred.
• Bilingual in a foreign language preferred.

Responsibilities

• Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department.
• Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers.
• Confirms online reservations for Hotel rooms and Hotel restaurants and services.
• Accepts and delivers messages as needed promptly and accurately. Maintains call logs pertaining to specific departments requested to be tracked by management.
• Expedites guest requests by utilizing applicable systems to contact the appropriate department or staff member.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees