PBX Operator

Gale Hotels • Miami, FL

5d

About The Position

The PBX Operator relays all incoming, outgoing, and or in-house calls efficiently and professionally. PBX monitors all alarms in the phone systems and notifies appropriate personnel. The operator is expected to have excellent communication skills including telephone, guest/colleague application software communication, and email correspondence.

Requirements

• Minimum 1 year of experience as a PBX Operator or a similar role would be advantageous.
• Able to multitask and prioritize tasks.
• Ability to work flexible hours, including evenings and weekends.
• Proficient in Microsoft Office and emails.
• Excellent customer service and communication skills
• Able to handle multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Able to handle a high volume of calls.
• Able to use a multi-line telephone system.
• High School degree, GED or Equivalent.
• Excellent verbal and written communication skills in English and Spanish (preferred).
• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.
• Push, pull, and lift up to 10 lbs.
• Sitting, waiting, and standing for long and short periods of time.

Nice To Haves

• Condo/Hotel experience preferred.

Responsibilities

• Operate a multi-line telephone system to answer external and internal calls and direct them to the appropriate party.
• Maintain clear communication across the building consisting of hotel and condominium.
• Provide administrative and clerical support, including photocopying, data entry, and filing.
• Keep the switchboard and equipment area organized, clean, and in working condition.
• Answer and aid hotel guests requests and questions through the virtual concierge communication program.
• Create, update, and distribute call directory to all departments.
• Answer calls politely and efficiently.
• Provide customer service assistance regarding directions to or from the hotel property.
• Assist guests with providing local area information, activities, and event inquiries.
• Provide customer service assistance for reservation confirmation, hotel amenities, and direct room complaints to respective managerial departments.
• Accurately communicate messages on the answering machine.
• Stay up to date with all training material and Standard operating procedures (SOPs)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED