PBX Operator

San Manuel • Highland, CA

6d • Onsite

About The Position

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and directs incoming calls. Delivers friendly and courteous service while operating in a high-volume call-intake environment and answering general questions regarding all offered amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department.
2. Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers.
3. Confirms online reservations for Hotel rooms and Hotel restaurants and services.
4. Accepts and delivers messages as needed promptly and accurately. Maintains call logs pertaining to specific departments requested to be tracked by management.
5. Expedites guest requests by utilizing applicable systems to contact the appropriate department or staff member.
6. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High school diploma or GED required.
• Minimum of one (1) year customer service experience required.
• Must possess beginner level knowledge of computers and beginner level proficiency with Microsoft Office Suite (MS) (i.e. MS Word, Excel, and MS Outlook).
• Excellent telephone etiquette and verbal and written communication skills required.
• Must possess friendly and outgoing demeanor.
• Must have ability to multi-task.

Nice To Haves

• Administrative experience in office/hotel setting preferred.
• Bilingual in a foreign language preferred.

Responsibilities

• Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department.
• Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers.
• Confirms online reservations for Hotel rooms and Hotel restaurants and services.
• Accepts and delivers messages as needed promptly and accurately. Maintains call logs pertaining to specific departments requested to be tracked by management.
• Expedites guest requests by utilizing applicable systems to contact the appropriate department or staff member.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED