PBX Operator - TH Connect - Days, FullTime

#REF!•Dallas, TX

24d•Hybrid

About The Position

PBX Operator Fast-paced, high-volume clinic looking for a top skilled PBX Operator Work location: 8160 Walnut Hill Lane Dallas, Texas 75231 (Perot Building, Lower Level) Work environment\: Hybrid (will be required to work in Office as needed) Work hours: Full-time, Tuesday - Friday (10am - 830pm) Department Highlights: · Great Management · Opportunities within Texas Health Connect · Great Pay Here’s What You Need: · High School Diploma or equivalent (REQUIRED) · One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center (REQUIRED) · Two years of Hospital experience (PREFERRED) What You Will Do: · Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers · Answer questions regarding basic operation of telephone system · Transfer calls to appropriate departments for problem resolution as needed · Overhead pages to locate physicians and relay approved information to employees and visitors · Document all page requests either automatically through paging system and/or manually using written records Mostly the first means of contact into the enterprise which affords the experience w/the community we serve offering quality service, executing all levels of Emergency Alerts Operating, and maintaining a web based, multi-line, high-tech phone system A holistic view of the entire enterprise as we work with it, walks into a wealth of knowledge and problem solving Additional perks of being a Texas Health employee: · Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. Entity Highlights: At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more. Do you still have questions or concerns? Feel free to email your questions to [email protected] . #LI-RE1

Requirements

High School Diploma or equivalent (REQUIRED)
One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center (REQUIRED)

Nice To Haves

Two years of Hospital experience (PREFERRED)

Responsibilities

Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers
Answer questions regarding basic operation of telephone system
Transfer calls to appropriate departments for problem resolution as needed
Overhead pages to locate physicians and relay approved information to employees and visitors
Document all page requests either automatically through paging system and/or manually using written records