PBX Operator

Stonebridge Hospitality Management • New Orleans, LA

2d • $16 • Onsite

About The Position

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.

Requirements

• One month of related experience or training in a similar role.
• Ability to maintain guest privacy and handle confidential information.
• Excellent communication and organizational skills.

Responsibilities

• Greet guests and associates with a friendly, service-oriented approach.
• Answer all calls promptly and courteously, ensuring efficient service.
• Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
• Deliver messages accurately and maintain guest privacy at all times.
• Provide accurate directions to the hotel and information about the local area.
• Be familiar with hotel emergency procedures and VIP guest protocols.
• Serve as the radio dispatcher and follow proper radio and paging procedures.
• Record and follow up on all guest requests, ensuring timely completion.
• Process wake-up calls and maintain the filing system for guest registration cards.
• Attend required meetings and training sessions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees