PBX Operator
About The Position
Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination. Job Description Principle duties and responsibilities (Essential Functions) include: Provide callers with local directions and general information in a courteous and accurate manner. Act as a central communication point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance. Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines. Notify management of any malfunctioning telephone equipment or accessories. May operate in-house paging system as well as serve as base communications with security and maintenance departments. Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals. May provide wake-up calls to guests rooms if this is not an automated phone system function. Direct calls to the appropriate line. Transcribe messages correctly and verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. Input wakeup call information into the wake-up call system and verbally confirm time Adhere and comply to Sonesta Attendance policy and standards of conducts. Perform any other job-related duties as assigned.
Responsibilities
- Provide callers with local directions and general information in a courteous and accurate manner.
- Act as a central communication point during emergency/crisis situations.
- Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
- Respond to in-house guest concerns or complaints in a timely manner.
- Make appropriate service recovery gestures according to established guidelines.
- Notify management of any malfunctioning telephone equipment or accessories.
- May operate in-house paging system as well as serve as base communications with security and maintenance departments.
- Promote team work and quality service through daily communications and coordination with other departments.
- Be aware and prepare for all in-house group meetings and VIP arrivals.
- May provide wake-up calls to guests rooms if this is not an automated phone system function.
- Direct calls to the appropriate line.
- Transcribe messages correctly and verify accuracy.
- Input and retrieve messages from the computer as requested.
- Read and verbally recite exact messages for guests.
- Input wakeup call information into the wake-up call system and verbally confirm time
- Adhere and comply to Sonesta Attendance policy and standards of conducts.
- Perform any other job-related duties as assigned.
Benefits
- Medical and Dental Insurance
- Paid Vacation and Sick Days
- Paid Holidays
- Pension
- Legal Services
- Maternity and Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
