PBX Operator

OUTRIGGER Hospitality Group•Kaanapali, HI

1d•$23 - $27

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures. Must be able to operate a multi-line telephone system to answer incoming calls and direct them to the appropriate department or personnel, process guest requests for wake up calls, provide customer service regarding phone directions and inquiries, receives and distributes messages for hotel guests and personnel, prep guest amenity list, key inventory, radio checks, and sort internal mail. Coordinates all emergency communications with appropriate hotel personnel via telephone, radios, and email. Operate parking gates to assist hotel guests and patrons enter/exit the hotel property and parking structure. Assist with administrative tasks as needed. Ability to work under pressure, multi-task, and have excellent customer service skills. Must have excellent communication skills. Must be available to work various shifts to include nights, weekends, and holidays. Come Work Here! Base pay starts at ($23.17/hour - probationary rate; $27.27/hour) Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! please note that benefits may vary depending on position or property Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE The OUTRIGGER Way It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe. ABOUT OUTRIGGER RESORTS & HOTELS For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®. Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram and Twitter. Work in a company where people truly believe in what they’re doing. We invite you to come work here, email us at [email protected].

Requirements

Ability to work under pressure
Multi-task
Excellent customer service skills
Excellent communication skills
Must be available to work various shifts to include nights, weekends, and holidays

Responsibilities

Operate a multi-line telephone system to answer incoming calls and direct them to the appropriate department or personnel
Process guest requests for wake up calls
Provide customer service regarding phone directions and inquiries
Receive and distribute messages for hotel guests and personnel
Prep guest amenity list
Key inventory
Radio checks
Sort internal mail
Coordinate all emergency communications with appropriate hotel personnel via telephone, radios, and email
Operate parking gates to assist hotel guests and patrons enter/exit the hotel property and parking structure
Assist with administrative tasks as needed