Ideal Services (PBX Operator)

Corporate Office • Frisco, TX

5d • Onsite

About The Position

The Ideal Services Agent is responsible for providing quick, efficient telephone answering to both incoming off-property calls and in-house guests and associates; PBX agents also are responsible for maintaining and organizing effective communication between departments.

Requirements

• Computer skills required.
• Must have the ability to work alone, with others, and remain at work station for entirety of shift.
• Must be able to work a flexible schedule including, weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate associates or guest.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making Wake up calls.
• Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.
• Other duties may be assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees