PBX Operator (Switchboard) - Evenings Shift - Full Time - Samaritan Hospital

Trinity Health Corporation•Troy, NY

47d•$16 - $21

About The Position

SPHP is looking for a candidate that: Can use switchboard operation of telecommunication equipment: Able to operate a computerized switchboard console. Able to perform basic keyboard functions including typing. Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner. Has good communication skills: Processes and triages all customer calls in a clear voice using good English. Remains calm and maintain professionalism when handling delicate or volatile customers. As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations. Must be well organized with good short-term memory. Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time. Able to document necessary information concerning daily and emergency situations in office logbook. Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions. Will assist in working hours other than scheduled when requested by supervisor.

Requirements

High School Diploma or equivalent is required.
Must have switchboard or call center experience.

Responsibilities

Operate a computerized switchboard console.
Perform basic keyboard functions including typing.
Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
Initiate appropriate paging and contacting personnel properly in a timely manner during emergency situations.
Process and triage all customer calls in a clear voice using good English.
Remain calm and maintain professionalism when handling delicate or volatile customers.
Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations.
Play a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations.
Take/write clear notes quickly so that they can be retrieved and understood at a later time.
Document necessary information concerning daily and emergency situations in office logbook.
Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
Assist in working hours other than scheduled when requested by supervisor.